Technical Support Specialist

Vor 5 Tagen

Berlin, Berlin, Deutschland Susell GmbH Vollzeit
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Susell GmbH. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, ensuring their queries and concerns are addressed in a timely and professional manner.

Key Responsibilities
  • Customer Support: Provide top-notch support to our clients through various communication channels, including chat, email, and phone.
  • Issue Resolution: Troubleshoot and resolve technical issues, bugs, and other problems that clients may encounter while using our products or services.
  • Knowledge Base Development: Create and maintain a comprehensive knowledge base to help clients resolve issues independently and improve their overall experience.
  • Escalation: Escalate complex issues to our second-level support team and ensure that our service levels are met.
  • Product Knowledge: Stay up-to-date with our products and services, providing accurate and informative responses to client inquiries.
Requirements
  • Technical Skills: Strong technical understanding and ability to quickly learn new software and tools.
  • Education: Bachelor's degree or equivalent in a relevant field.
  • Experience: Previous experience in customer support or a related field.
  • Communication Skills: Excellent written and verbal communication skills in English.
What We Offer
  • Remote Work: 100% remote work possibility, allowing you to work from anywhere.
  • Flexible Work Schedule: Flexible working hours to accommodate your needs.
  • Professional Development: Opportunities for professional growth and development, including access to our reteach Academy.
  • Urban Sports Membership: A contribution towards your Urban Sports membership to promote a healthy work-life balance.
  • Company Pension Plan: A company pension plan to ensure your financial security in the future.
  • Virtual Employee Stock Option Plan (vESOPS): The opportunity to participate in our company's success through virtual employee stock options.
  • Birthday Leave: An additional day off on your birthday to celebrate.

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