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Strategic Customer Success Manager

vor 2 Monaten

Munich, Bayern, Deutschland Darktrace Vollzeit

About Darktrace

Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks.

Our Innovation

The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.

About the Role

In the Strategic Customer Success role, you will be managing key strategic accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.

Key Responsibilities

  • Presenting, discussing, and demonstrating Darktrace cyber threat defence solutions to Chief Information Security Officers (CISOs) and information security experts
  • Conducting business reviews to drive satisfaction, cover our strategic roadmap and measure desired business outcomes
  • Identifying and nurturing upsell and cross-sell opportunities
  • Responsible for ensuring that customers are set up for success and facilitate the renewal at the end of subscription term
  • Monitoring customer engagement levels to assess risk and execute action plans

About You

Our ideal candidate will naturally be building long-lasting relationships with a wide range of stakeholders, from users of the technology to CSuite contacts.

You'll be keen to use your relationship management and communication skills to achieve goals, drive value generation at customers and be excited about working to achieve targets linked to renewals and upsell generation. You'll be comfortable working across a wide client portfolio, demonstrating a process-oriented approach and the ability to juggle competing demands.

Candidate Requirements

  • Experience in a customer-facing role, ideally at enterprise or strategic level, this could be as an Account Executive, Account Management, Customer Success Manager position
  • You'll be comfortable working in a target-driven environment
  • Business fluent German speaker

This role is hybrid and you will attend our Munich office a minimum of 3 days a week.