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Service Coordinator
vor 2 Monaten
About Us:
Hermann Baschang GmbH is a professional partner for commercial kitchen technology and customer service for commercial kitchen equipment. In our region, we serve customers from the fields of community nutrition, in-house gastronomy, catering, clinics and care facilities, educational institutions, as well as gastronomy and hospitality. We are absolutely customer-oriented and offer our customers everything around commercial kitchen technology: from the spoon to the large kitchen
To strengthen our internal service team, we are looking for you as
Service Coordinator (m/w/d) in Customer Service
Responsibilities:
- Telephone service reception and correspondence with customers and suppliers
- Recording of service orders
- Creation of offers and cost estimates
- Planning and coordination of service assignments (installations, repairs, inspections and maintenance)
- Order management, as well as tour planning and optimization
- Processing of services, warranty work and guarantee cases
- Ordering, warehousing and provision of spare parts
- Recording and maintenance of customer data
Profile:
- Successful completion of a commercial or technical education
- Experience in coordination, order processing or customer care is desirable
- High service and customer orientation, as well as good team skills
- Structured, organized and self-responsible working method
- Sovereign, friendly appearance even in stressful situations
- Good computer skills and safe handling of MS Office applications
What We Offer:
- Work schedule model according to your needs (full-time/part-time)
- Market- and performance-related remuneration
- Optimized tax benefits via prepaid credit card
- Capital-forming benefits
- Job bike through salary conversion
- Unlimited employment contract and varied activity in a future-proof industry
- Intensive and comprehensive onboarding phase in the company with training measures
- Engaged, friendly team and pleasant working atmosphere
- Freedom for self-responsible work in an established company
