Technical Customer Service Representative for Microsoft in Lisbon
Vor 4 Tagen
We are seeking a highly skilled Technical Customer Service Representative to join our team at Jobs Europe AB. As a Technical Customer Service Representative, you will be responsible for providing exceptional technical support to customers on the Partner Center platform.
Key Responsibilities:
- Collaborate with customers to resolve technical issues on the Partner Center platform.
- Provide support services to customers.
- Identify technical support areas during customer interactions.
- Provide feedback and details to technical advisors and PG teams.
- Meet CPE team goals and timely resolution or escalation targets to achieve similar response times as competitors.
- Maintain technical skills through completion of ongoing readiness and platform training.
- Participate in the development of future Microsoft support functions for the cloud.
Requirements:
- Fluent German language skills (C2) and English language skills (at least B2);
- Previous experience working with M365 technology (SPO, EXO) is required;
- Basic knowledge of troubleshooting Active Directory (users, mailboxes) is required;
- Knowledge of basic APIs and networking is required;
- Basic knowledge of programming (Python, C#) is an asset.
About the Company
Jobs Europe AB is a leading company in the industry, with a strong presence in 67 markets and 37 languages. We are proud to be one of the 25 best employers in Europe. Our company culture values diversity and inclusion, and we strive to create a work environment that is welcoming to all.
About the Benefits
We offer a comprehensive benefits package, including:
- Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
- One free flight per year to your home country (within Europe);
- Health insurance from day one;
- Ongoing certification and training opportunities;
- Refer a Friend program with attractive rewards;
- Free medical appointments in the office, sports and social activities, great internal parties, festivals, workshops, and more.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, please submit your application through our website.
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Berlin, Berlin, Deutschland Jobs Europe AB VollzeitAbout the RoleWe are seeking a highly skilled Technical Customer Service Representative to join our team at Jobs Europe AB. As a Technical Customer Service Representative, you will be responsible for providing exceptional technical support to Microsoft customers in Lisbon.Key ResponsibilitiesProvide technical support to Microsoft customers via phone, email,...
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Berlin, Berlin, Deutschland Jobs Europe AB VollzeitJob OverviewEmbark on a challenging career as a Technical Customer Service Representative for Microsoft in LisbonKey ResponsibilitiesCollaborate with customers to resolve technical issues on the Partner Center platform.Support the delivery of high-quality customer experiences.Identify areas for technical improvement while working with customers.Provide...
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