German Customer Service Agent in Lisbon
vor 1 Monat
Intro
We are looking for a dynamic and customer-oriented individual to move and join our customer service team in Lisbon. As a Customer Service Support Agent, you will be the first point of contact for our German-speaking customers, delivering top-notch support and ensuring customer satisfaction.
Tasks- Provide exceptional customer support via phone, email, and chat in German.
- Assist customers with inquiries, technical issues, and other support-related questions.
- Resolve customer complaints and provide accurate, valid, and complete information by using the right methods/tools.
- Follow communication procedures, guidelines, and policies.
- Keep records of customer interactions, process customer accounts, and file documents.
- Collaborate with various departments to resolve customer issues in a timely manner.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
- Contribute to a positive customer experience and satisfaction.
- Proficiency in German at a C2 level (native or near-native fluency).
- Proficiency in English at a B2 level (conversational fluency).
- Previous experience in customer service or a related field is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Good multitasking and time-management skills.
- Willingness to relocate to Lisbon, Portugal.
- Team player with a positive attitude and a strong work ethic.
- Basic computer knowledge and proficiency with technology tools.
- Competitive salary and performance bonuses.
- Relocation package to assist with moving to Lisbon.
- Shared appartment from the company
- Opportunities for career growth and development.
- A vibrant and inclusive work environment.
- Comprehensive training and professional development programs.
- Health insurance and other employee benefits.
If you are passionate about delivering excellent customer service and looking for an exciting opportunity to work in a multicultural environment, we would love to hear from you.
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