Customer Success Lead

vor 4 Wochen

Hamburg, Hamburg, Deutschland Plancraft GmbH Vollzeit
Be a Part of Our Mission to Innovate the Craft & Construction Sector

At Plancraft GmbH, we are a dedicated team striving to transform the craft and construction industry through our cutting-edge software solutions. Supported by leading European investors, we aim to establish ourselves as the premier contractor operating system in Europe. To facilitate our upcoming growth phase, we are in search of a proactive Head of Customer Success to guide our team.

Your Key Responsibilities
  • Leadership Development:
    • Expand and nurture the Customer Success team.
    • Oversee recruitment and onboarding processes.
    • Guarantee team effectiveness and enhance customer satisfaction.
  • Strategic Decision-Making:
    • Implement data-driven strategies in partnership with Revenue Operations.
    • Leverage insights to improve customer satisfaction and team efficiency.
    • Collaborate closely with the Product team to meet customer demands.
  • Interdepartmental Cooperation:
    • Work with the Product team to integrate customer feedback.
    • Request and evaluate usage data for informed product decisions.
  • Performance Evaluation:
    • Set KPIs to assess the effectiveness of Customer Success initiatives.
    • Report to upper management and align strategies with organizational objectives.
Your Qualifications
  • Over 7 years of experience in Customer Success, with a leadership role in startup environments.
  • Demonstrated success in managing sizable teams.
  • Capable of offering constructive solutions and achieving results.
  • Possess an entrepreneurial mindset with a flexible approach.
  • Fluent in both German and English.
Why Join Plancraft GmbH?

Become part of a team that is dedicated to realizing a vision and making a significant impact. Experience the agility of a startup, where your contributions matter, and enjoy a culture focused on growth and learning. Benefit from advanced technology, a dynamic work environment, and an attractive employee stock ownership plan. Enjoy additional perks such as sports club memberships, team-building events, and more.

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