Aktuelle Jobs im Zusammenhang mit Customer Success Manager - Hamburg, Hamburg - Simon-Kucher
-
Customer Success Manager
vor 1 Woche
Hamburg, Hamburg, Deutschland Simon-Kucher VollzeitCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Simon-Kucher. As a key member of our team, you will be responsible for designing and executing customer success plans, enabling our clients to become successful with our software and providing insights on tool usage and performance.You will develop and lead...
-
Senior Customer Success Manager
vor 2 Wochen
Hamburg, Hamburg, Deutschland OneStream Software VollzeitAbout the RoleAs a Senior Customer Success Manager at OneStream Software, you will be responsible for driving customer success and growth within our enterprise customer base. This role requires a strong understanding of customer needs and a proven ability to develop and execute strategic plans to meet those needs.Key ResponsibilitiesDevelop and execute...
-
Customer Success Manager DACH
vor 1 Monat
Hamburg, Hamburg, Deutschland Red Bud Regional Hospital VollzeitAbout the JobWe are seeking a highly skilled Customer Success Manager to join our team in the DACH region. As a Customer Success Manager, you will be responsible for driving customer success and growth in the region, working closely with sales, customer support, and other departments to ensure seamless customer experiences.Key ResponsibilitiesDevelop and...
-
Customer Success Manager DACH
vor 1 Monat
Hamburg, Hamburg, Deutschland Red Bud Regional Hospital VollzeitAbout the JobWe are seeking a highly skilled Customer Success Manager to join our team in the DACH region. As a Customer Success Manager, you will be responsible for driving customer success and growth in the region, working closely with sales, customer support, and other departments to ensure seamless customer experiences.Key ResponsibilitiesDevelop and...
-
Customer Success Manager DACH
vor 2 Wochen
Hamburg, Hamburg, Deutschland Red Bud Regional Hospital VollzeitAbout the JobWe are seeking a highly skilled Customer Success Manager to join our team in the DACH region. As a Customer Success Manager, you will be responsible for driving customer success and growth in the region, working closely with sales, customer support, and other departments to ensure seamless customer experiences.Key ResponsibilitiesDevelop and...
-
Customer Success Manager DACH
vor 2 Wochen
Hamburg, Hamburg, Deutschland Red Bud Regional Hospital VollzeitAbout the JobWe are seeking a highly skilled Customer Success Manager to join our team in the DACH region. As a Customer Success Manager, you will be responsible for driving customer success and growth in the region, working closely with sales, customer support, and other departments to ensure seamless customer experiences.Key ResponsibilitiesDevelop and...
-
Customer Success Manager
vor 1 Monat
Hamburg, Hamburg, Deutschland airfocus VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at airfocus. As a key member of our customer-facing team, you will be responsible for driving value for our customers by ensuring smooth onboarding, providing top-notch support, promoting product adoption, and overseeing the renewal process.Key ResponsibilitiesOwn and...
-
Customer Success Manager
vor 1 Monat
Hamburg, Hamburg, Deutschland airfocus VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at airfocus. As a key member of our customer-facing team, you will be responsible for driving value for our customers by ensuring smooth onboarding, providing top-notch support, promoting product adoption, and overseeing the renewal process.Key ResponsibilitiesOwn and...
-
Customer Success Manager
vor 3 Wochen
Hamburg, Hamburg, Deutschland evenito AG VollzeitAbout evenito AGevenito AG is a dynamic and innovative company that aims to revolutionize the event management industry with its cutting-edge software solution. Our mission is to simplify complex processes and reduce them to just a few clicks, giving back valuable time to event managers.Job DescriptionWe are seeking a highly motivated and experienced...
-
Customer Success Manager
vor 3 Wochen
Hamburg, Hamburg, Deutschland evenito AG VollzeitAbout evenito AGevenito AG is a dynamic and innovative company that aims to revolutionize the event management industry with its cutting-edge software solution. Our mission is to simplify complex processes and reduce them to just a few clicks, giving back valuable time to event managers.Job DescriptionWe are seeking a highly motivated and experienced...
-
Customer Success Manager
vor 1 Monat
Hamburg, Hamburg, Deutschland CleverPush GmbH VollzeitÜberblickCleverPush GmbH sucht einen motivierten Customer Success Manager, der unsere Kunden bestmöglich unterstützt und gemeinsam mit uns weiter wächst.AufgabenBetreuung unserer Bestandskunden hinsichtlich aller Fragen zu unseren Software-Produkten.Unterstützung unserer Kunden den größten Mehrwert aus der Nutzung von CleverPush zu erzielen und unsere...
-
Customer Success Manager
vor 1 Monat
Hamburg, Hamburg, Deutschland CleverPush GmbH VollzeitÜberblickCleverPush GmbH sucht einen motivierten Customer Success Manager, der unsere Kunden bestmöglich unterstützt und gemeinsam mit uns weiter wächst.AufgabenBetreuung unserer Bestandskunden hinsichtlich aller Fragen zu unseren Software-Produkten.Unterstützung unserer Kunden den größten Mehrwert aus der Nutzung von CleverPush zu erzielen und unsere...
-
Customer Success Manager
vor 4 Wochen
Hamburg, Hamburg, Deutschland CleverPush GmbH VollzeitÜberblickCleverPush GmbH sucht einen motivierten Customer Success Manager, der unsere Kunden bestmöglich unterstützt und gemeinsam mit uns weiter wächst.AufgabenBetreuung unserer Bestandskunden hinsichtlich aller Fragen zu unseren Software-Produkten.Unterstützung unserer Kunden den größten Mehrwert aus der Nutzung von CleverPush zu erzielen und unsere...
-
Customer Success Manager
vor 4 Wochen
Hamburg, Hamburg, Deutschland CleverPush GmbH VollzeitÜberblickCleverPush GmbH sucht einen motivierten Customer Success Manager, der unsere Kunden bestmöglich unterstützt und gemeinsam mit uns weiter wächst.AufgabenBetreuung unserer Bestandskunden hinsichtlich aller Fragen zu unseren Software-Produkten.Unterstützung unserer Kunden den größten Mehrwert aus der Nutzung von CleverPush zu erzielen und unsere...
-
Customer Success Manager
vor 4 Wochen
Hamburg, Hamburg, Deutschland Simon-Kucher VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Simon-Kucher. As a key member of our organization, you will be responsible for designing and executing customer success plans, enabling our clients to achieve success with our software and providing insights on tool usage and performance.Key...
-
Customer Success Manager
vor 4 Wochen
Hamburg, Hamburg, Deutschland Simon-Kucher VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Simon-Kucher. As a key member of our organization, you will be responsible for designing and executing customer success plans, enabling our clients to achieve success with our software and providing insights on tool usage and performance.Key...
-
Principal Customer Success Manager
vor 2 Wochen
Hamburg, Hamburg, Deutschland OneStream Software VollzeitAbout the RoleOneStream Software is seeking a highly skilled Principal Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer adoption, expansion, and satisfaction across our complex customer base.Key ResponsibilitiesPartner with sales and customer success teams to deliver...
-
Customer Success Manager DACH
vor 2 Wochen
Hamburg, Hamburg, Deutschland Red Bud Regional Hospital VollzeitAbout the JobWe are seeking a highly skilled Customer Success Manager to join our team in the DACH region. As a key member of our customer success team, you will be responsible for driving customer satisfaction, growth, and retention in the region.Key ResponsibilitiesPartner with sales teams to complete comprehensive sales transition processes.Operate as a...
-
Customer Success Manager
vor 1 Woche
Hamburg, Hamburg, Deutschland Simon-Kucher VollzeitCustomer Success ManagerWe are at the forefront of innovation in our space, inventing business models, algorithms, solutions, and methodologies. Our end-to-end solutions deliver sustained top-line impact for our clients.Are you interested in working in a team of digital evangelists with a can-do attitude? Want to experience the dynamics of agile processes in...
-
Customer Success Manager
vor 4 Wochen
Hamburg, Hamburg, Deutschland CleverPush GmbH VollzeitJobbeschreibungWir suchen einen motivierten Customer Success Manager, der unsere Kunden erfolgreich unterstützt und unsere Lösung optimal einsetzt.AufgabenBetreuung unserer Bestandskunden hinsichtlich aller Fragen zu unseren Software-Produkten.Unterstützung unserer Kunden den größten Mehrwert aus der Nutzung von CleverPush zu erzielen.Lösung der...
Customer Success Manager
vor 2 Monaten
About Simon-Kucher
Simon-Kucher & Partners is a leading management consulting firm that specializes in pricing strategy, sales growth, and innovation. We help our clients drive revenue growth and improve profitability through data-driven insights and actionable recommendations.
Job Summary
We are seeking a highly motivated and experienced Customer Success Manager to join our team in Berlin or Hamburg. As a Customer Success Manager, you will be responsible for designing and executing customer success plans that enable our clients to achieve their business goals and maximize the value of our software solutions.
Key Responsibilities
- Develop and execute customer success plans that align with our clients' business objectives and ensure timely delivery of results.
- Conduct regular workshops and strategic sessions with clients to enhance and optimize their application usage.
- Provide training and support to clients on new releases and features of our software solutions.
- Oversee proof of value projects and implementation projects to ensure client needs are thoroughly met.
- Act as an escalation manager for support issues and ensure swift and effective resolution.
- Analyze performance indicators and collect customer feedback to execute proactive solutions that improve KPIs and enhance customer satisfaction.
- Contribute to the development of the product roadmap and initiatives by providing key feedback to product management.
- Support the Sales Teams by conducting discovery meetings and client demos, identifying the right product fit, and ensuring contract renewals in collaboration with Sales.
- Drive marketing collaboration with clients to enable client references, case studies, conference speeches, etc.
Requirements
- Bachelor's or Master's degree in business, computer science, or a related field.
- 1-3 years of professional experience in IT consulting, with a focus on customer success or professional services for software applications.
- Strong interpersonal and communication skills, with the ability to work proactively, reliably, and enthusiastically with clients, consultants, and product experts.
- Project management skills, with the ability to manage services efficiently and effectively.
- Experience in B2B and/or Retail (pricing) context is a plus.
- Knowledge of and enthusiasm for technology trends and digital topics.
- Refined problem-solving skills to translate business needs into digital solutions.
- Fluency in English and German.
