Team Manager Customer Service Loans

vor 1 Woche

Dortmund, Nordrhein-Westfalen, Deutschland CHECK24 Vollzeit

**About the Role**

CHECK24, a leading online company and Germany's largest comparison portal, is seeking a skilled Team Leader to join our Customer Service Loans team. As a Team Leader, you will play a crucial role in shaping the digital transformation in the banking industry.

**Key Responsibilities**

  • Lead a team in customer service, providing technical and disciplinary management to ensure high-quality consultation and processing.
  • Control and participate in operational day-to-day business, handling customer inquiries professionally and competently.
  • Motivate, support, and develop employees through coaching and regular feedback discussions.
  • Recruit and train new employees to ensure a high level of service quality.
  • Contribute to the continuous improvement of processes to achieve exceptional service quality.

**Requirements**

  • Completed commercial vocational training, preferably in the banking, financial services, or eCommerce sector.
  • Several years of experience in customer support.
  • At least 2 years of leadership experience.
  • Affinity for modern digital communication and good MS-Office skills.
  • Excellent German language skills, with additional foreign language skills an advantage.
  • High social competence, communication skills, and strong ambition.
  • Goal-oriented and solution-focused, with a reliable working method.

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