Customer Service Team Lead

Vor 6 Tagen

Dortmund, Nordrhein-Westfalen, Deutschland CHECK24 Vollzeit

Job Summary:

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at CHECK24. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:

  • Team Leadership: Lead a team of customer service representatives and provide guidance and support to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Customer Service: Provide exceptional customer service to our customers, responding to their inquiries and concerns in a timely and professional manner.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
  • Training and Development: Develop and deliver training programs to ensure that customer service representatives have the skills and knowledge needed to provide excellent customer service.
  • Collaboration: Collaborate with other teams, including management and the tax expert team, to ensure that customer service is aligned with business objectives.

Requirements:

  • Leadership Experience: Proven leadership experience in a customer service or similar role.
  • Customer Service Experience: Significant experience in customer service, preferably in the internet, finance, or tax sectors.
  • Communication Skills: Excellent oral and written communication skills in German.
  • Education: Completed degree or commercial training, ideally in the fields of tax, banking, financial services, or ecommerce.

What We Offer:

  • Stability and Security: Stability and security of an established online company with a startup atmosphere.
  • Personal Growth: Personal growth and long-term perspectives with individual development and training opportunities.
  • Team Environment: Relaxed and friendly work environment with perks like drinks, snacks, and company lunches.

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