Customer Service Representative
Vor 6 Tagen
ESS Education is seeking a highly skilled and customer-focused Online Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients.
Key Responsibilities- Customer Support: Respond to customer inquiries and provide timely and effective solutions to their issues.
- Order Processing: Assist with processing and tracking customer orders, ensuring accurate and efficient handling of requests.
- Issue Resolution: Resolve customer complaints and issues promptly, providing a high level of satisfaction and loyalty.
- Record Keeping: Maintain accurate records of customer interactions, including feedback and concerns.
- Team Support: Collaborate with the support team to ensure seamless delivery of customer service, sharing knowledge and best practices.
- Location: Must be located in Germany.
- Communication Skills: Strong communication skills, both written and verbal, to effectively interact with customers.
- Customer Service Experience: Previous experience in customer service, preferably in a remote or online environment.
- Technical Skills: Proficient in using support software and tools to manage customer interactions.
- Problem-Solving: Strong problem-solving abilities to resolve complex customer issues.
- Time Management: Good time management skills to prioritize tasks and meet deadlines.
- Language Skills: Fluency in English and German, with excellent written and verbal communication skills.
- Flexible Work Hours: Flexible work hours to accommodate your needs and preferences.
- Remote Work Possibilities: Opportunities to work remotely, with a focus on work-life balance.
- Supportive Team: A friendly and supportive team environment, with opportunities for growth and development.
- Competitive Pay: Competitive pay and benefits package.
- On-the-Job Training: Comprehensive on-the-job training to ensure your success in the role.
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