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Team Manager Customer Service Loans

vor 2 Monaten


Dortmund, Nordrhein-Westfalen, Deutschland CHECK24 Vollzeit

**About the Role**

CHECK24, a leading online company and Germany's largest comparison portal, is seeking a skilled Team Leader to join our Customer Service Loans team. As a Team Leader, you will play a crucial role in shaping the digital transformation in the banking industry.

**Key Responsibilities**

  • Lead a team in customer service, ensuring high-quality consultation and processing of customer inquiries.
  • Develop and implement processes to achieve exceptional service quality.
  • Motivate and support employees through coaching and regular feedback discussions.
  • Recruit and train new employees to ensure a high-performing team.

**Requirements**

  • Completed commercial vocational training, preferably in the banking, financial services, or eCommerce sector.
  • Several years of experience in customer support, with at least 2 years of leadership experience.
  • Excellent German language skills, with additional foreign language skills an advantage.
  • Strong social competence, communication skills, and ambition.

**What We Offer**

CHECK24 provides a dynamic and supportive work environment, with opportunities for growth and development. As a Team Leader, you will be part of a talented team that is passionate about delivering exceptional customer service and driving innovation in the banking industry.