Customer Service Representative
Vor 6 Tagen
About Decathlon
Decathlon is a dynamic and passionate company that lives for sports. We're a team of like-minded individuals who share a love for sports and a desire to make a difference. Our mission is to make sports accessible to everyone, and we're committed to providing the best possible experience for our customers.
About the Role
We're seeking a highly motivated and customer-focused individual to join our Customer Service team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.
Key Responsibilities
- Provide excellent customer service through various communication channels, including phone, email, and chat.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Process returns, exchanges, and refunds in accordance with company policies.
- Manage customer complaints and concerns in a fair and respectful manner.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Stay up-to-date with company policies, procedures, and product knowledge to provide accurate and helpful information to customers.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Proficiency in using technology and software applications.
- Ability to work independently and as part of a team.
- High school diploma or equivalent required; degree in a related field preferred.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A fun and inclusive team culture.
- The chance to work with a leading sports retailer and make a real difference in the lives of our customers.
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