Customer Success Project Lead
vor 4 Wochen
About Agicap: Founded by French entrepreneurs, Agicap has rapidly emerged as one of Europe's leading scale-ups, serving over 7000 customers and achieving remarkable revenue growth. Our mission is to transform how SMBs and Mid-Market companies manage their cash flow, ensuring they can pay suppliers and receive payments efficiently.
With significant funding from top VC firms, we are committed to innovation and expanding our team to support our global ambitions. Our culture is built on passion, dedication, and a commitment to excellence.
Responsibilities:
- Process Optimization: Continuously analyze and enhance operational processes to deliver an exceptional customer experience, identifying opportunities for performance improvement and automation.
- Project Management: Work collaboratively with internal teams to execute customer success initiatives from conception to completion.
- Customer Success Training: Create and implement training programs for team members to ensure effective use of our platforms and the adoption of new processes.
- Data Collection and Analysis: Utilize analytical tools to gather and interpret customer success data, identifying trends and suggesting improvements.
- Tool Implementation & Support: Enhance and maintain tools and software used by Customer Success teams, providing support to resolve issues and address inquiries.
Qualifications:
- Graduation from a top engineering or business school.
- Proficiency in both German and English.
- Strong analytical skills with the ability to translate data into actionable insights.
- Excellent communication and problem-solving abilities.
- Capability to thrive in a dynamic environment while managing multiple tasks.
- A passion for innovation and continuous improvement.
What We Offer:
- Competitive remuneration.
- An opportunity to be part of a fast-growing start-up.
- A dynamic and empowering entrepreneurial environment with significant autonomy.
- A challenging role working alongside SME managers and CEOs.
- A supportive and collaborative workplace culture that fosters team spirit.
At Agicap, we value diversity and inclusion, striving to create a workplace where every individual can thrive.
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