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Lead Customer Success Strategist
vor 2 Monaten
About Kooku Recruiting GmbH
In today's dynamic environment, we empower organizations to foster exceptional teamwork and communication. Our objective is to assist companies in harnessing the potential of impactful communication to thrive in the modern age. Our award-winning communication solutions – including intranet platforms, employee applications, and email services – create experiences that enhance engagement and motivate individuals.
With a diverse team of over 750 professionals from more than 45 nationalities, we are headquartered in Germany and serve a growing clientele of over 2200 organizations aiming to enhance their employee experience. We are in a phase of rapid growth, having secured significant funding and demonstrating robust revenue growth, with high customer satisfaction.
We are seeking an experienced Senior Customer Success Manager for a 12-month fixed-term contract to support our clients in the DACH region.
Key Responsibilities
- Collaborate with assigned clients to develop Joint Success Plans, set critical objectives, and assist them in achieving their goals.
- Track and evaluate clients' progress towards key performance indicators, providing reports to both internal stakeholders and client executives.
- Offer insights regarding the availability and relevance of new features within our solutions.
- Establish a trusted advisory relationship with each client, ensuring they derive continuous value from our offerings.
- Convert client usage data into actionable recommendations.
- Schedule regular interactions, such as executive business reviews, to assess progress against strategic and technical goals.
- Collaborate across departments to resolve complex issues and integration challenges.
- Mentor junior Customer Success Managers to enhance their expertise and deliver exceptional client experiences.
- Encourage team collaboration and contribute to increasing overall team knowledge.
- Maintain comprehensive knowledge of our platform.
- Become an expert in internal communications by sharing industry best practices and collaborating with other departments such as Sales, Product, and Marketing to enhance our product offerings.
Qualifications
Essential Skills and Experience
- 5+ years of experience in Customer Success, Project Management, or B2B Consulting, with a focus on enterprise clients.
- Experience in SaaS is essential.
- Strategic problem-solving abilities with a knack for translating business needs into tangible value.
- Excellent communication skills, both written and verbal, with the ability to create materials tailored to various audiences and promote key concepts and best practices.
- A proactive and growth-oriented mindset.
- A collaborative team player with innovative ideas for user adoption and retention strategies.
- Ability to work independently while also collaborating with cross-functional teams.
- Proven track record as a proactive project leader capable of executing complex solutions.
- Fluency in German and business-level proficiency in English.
- Experience in Internal Communications is advantageous.
- Familiarity with Salesforce and Gainsight is a plus.
Benefits
What We Offer
- Competitive Compensation - Attractive salary packages including an Employee Stock Option Plan.
- Flexibility - Flexible working hours and hybrid work options, supported by a yearly flex work allowance.
- Growth Budget - Annual budget for external training and dedicated time off for personal development.
- Wellbeing - Generous vacation policy and special initiatives to promote work-life balance.
- Support - Company pension scheme to secure your future.
- Health & Fitness - Access to sports courses and wellness initiatives.
- Team Building - Regular team events to foster collaboration and camaraderie.
- Volunteer Opportunities - Paid time off for community service projects.
- Referral Program - Incentives for referring qualified candidates.
Location
Our vibrant offices are situated in a dynamic environment, fostering innovation and collaboration.
