Customer Success Team Lead

vor 4 Wochen


Berlin, Berlin, Deutschland Semrush Vollzeit
Role Overview

Welcome to Semrush We are a global IT company focused on developing innovative tools for digital marketers. Our team is currently looking for a Customer Success Team Lead (Enterprise Solution Unit) who is passionate about achieving goals and driving success.

Key Responsibilities
  • Lead a team of Customer Success Managers to optimize processes and workflows for customer onboarding, adoption, and account activation.
  • Develop and execute business plans based on customer goals and objectives.
  • Conduct Quarterly Business Reviews (QBRs) with customers to review progress and set new goals.
  • Provide training and support to customers on Semrush workflows.
  • Monitor customer accounts to ensure goals are being met and maintain overall customer health.
  • Collaborate with Sales and Product teams to enhance customer experience.
  • Stay updated on Semrush products and the latest trends in the SEO industry.
  • Act as a liaison between customers and the product team to provide feedback and suggestions for product improvement.
Requirements
  • At least 5 years of experience in SEO and/or Digital Marketing, with a minimum of 3 years in an agency setting.
  • Strong technical SEO knowledge and the ability to provide detailed recommendations to customers.
  • Hands-on experience in developing SEO strategies and conducting technical audits.
  • Familiarity with Enterprise SEO platforms and tools such as Google Search Console and Google Analytics.
  • Ability to customize workflows to meet customer objectives.
  • Excellent communication skills and a customer-oriented mindset.
About Semrush

Semrush is a leading IT company with a focus on providing top-notch tools for digital marketers worldwide. Our innovative solutions are designed to address complex digital marketing challenges and empower large companies to achieve their business goals.

Benefits
  • Flexible work format options.
  • Unlimited paid time off.
  • Professional development opportunities.
  • Employee perks and benefits.
  • Exciting corporate events.

If you are a results-driven individual with a passion for customer success, we would love to hear from you Join us at Semrush and be part of a dynamic team that is shaping the future of digital marketing.


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