Team Lead

vor 2 Monaten

Berlin, Berlin, Deutschland elopage Vollzeit

About the Role

We are seeking a highly skilled Team Lead to join our Account Management team at elopage. As a Team Lead, you will be responsible for championing the interests of both your team and their customers, while consistently delivering an exceptional customer experience.

Key Responsibilities

  • Lead, coach, and mentor the account management team to drive their performance, guiding them in managing the accounts to retain & grow the portfolios.
  • Be a player-coach: lead your team by example whilst managing your own portfolio.
  • Foster our strong service culture with customer obsession that understands the customer at the center of all activities (portfolio retention).
  • Trigger and encourage business mindset in the team to focus on the right opportunities in the portfolio (activating customers and expanding portfolio).
  • Ensure that we continuously become more efficient and scalable in how we cover our portfolio to always focus on the moments that matter the most.
  • Continuous achievement of set team and individual goals (on a weekly, monthly & quarterly basis).
  • Development, implementation, and reporting results of your team's account activation, expansion & retention strategies.
  • Closed cooperation with the Teamlead Sales to ensure smooth account handovers.

Requirements

  • You speak fluent business-level German to our customers and fluent English, our internal working language.
  • Minimum of 3 years of professional experience on a SaaS Account management / customer success team.
  • Experience of the full customer lifecycle, from onboarding to retention and expansion.
  • Experience in building and developing a CSM/Account Management team.
  • Experience with mid-touch and scale account management/customer success approaches.
  • Strong analytical understanding and experience with relevant CRM systems such as Salesforce.
  • Outstanding communication and teamwork, with colleagues and customers.

What We Offer

  • Paid Time Off - 30 vacation days.
  • A competitive salary.
  • A personal Training & Development budget of € 1,500 per year.
  • Responsibility and trust from day 1.
  • Individual coaching and further training to support you in your development.
  • A free BVG ticket.
  • Employee discounts at numerous companies (at the gym or in online stores).
  • Pension Program with company match.
  • A Culture of equity and Inclusion where you are appreciated for the person you are.

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