Lead Customer Success Strategist
Vor 6 Tagen
About Kooku Recruiting GmbH
In a diverse and dynamic environment, we empower organizations to achieve remarkable outcomes collaboratively. Our goal is to assist businesses in harnessing the potential of impactful communication to flourish in today's Narrative Age. Our award-winning communication solutions – including intranet, employee applications, and email – provide experiences that enhance engagement and inspire both minds and hearts.
With a global presence, our team comprises over 750 professionals from more than 45 nationalities, serving a growing clientele of over 2200 organizations aiming to enhance their employee experience. We are in a phase of rapid growth, having secured significant funding and demonstrating strong revenue growth, with high customer satisfaction.
We are seeking an experienced Senior Customer Success Manager for a 12-month fixed-term contract to assist our clients in the DACH region.
Key Responsibilities
- Collaborate with assigned clients to develop Joint Success Plans, set critical objectives, and support them in reaching their goals.
- Track and assess clients' progress towards key performance indicators, providing reports to both internal stakeholders and client senior management.
- Offer insights regarding the availability and relevance of new features within our platform.
- Establish a trusted advisory relationship with each client, ensuring they derive ongoing value from our solutions and services.
- Translate client usage data into actionable recommendations.
- Conduct regular check-ins, such as executive business reviews, with clients as per established service level agreements to evaluate progress against strategic and technical goals.
- Collaborate across departments to resolve complex scenarios and integration challenges.
- Mentor Customer Success Managers to enhance their expertise and deliver exceptional client experiences.
- Encourage team collaboration and contribute to increasing team knowledge.
- Maintain a comprehensive understanding of our platform.
- Become an internal expert in communications by sharing industry best practices and collaborating with other departments such as Sales, Product, and Marketing to drive the evolution of our offerings.
Qualifications
Essential Skills and Experience
- Minimum of 5 years of experience in Customer Success, Project Management, or B2B Consulting, with a focus on enterprise clients.
- Experience in SaaS is essential.
- Strong strategic problem-solving abilities with a knack for translating business needs into tangible value.
- Excellent communication skills, including written, analytical, presentation, and verbal, with the ability to create materials tailored to various audiences and promote key concepts and best practices.
- A challenger mindset with a focus on growth.
- A collaborative team player with innovative ideas for user adoption and retention strategies.
- Ability to work independently while also collaborating with cross-functional teams.
- Proactive project leader with a track record of executing complex solutions.
- Fluent in both German and English, with excellent written and verbal communication skills.
- Experience in Internal Communications is advantageous.
- Familiarity with Salesforce and Gainsight is a plus.
Benefits
What We Offer
- Competitive Compensation - Attractive salary packages including an Employee Stock Option Plan.
- Flexibility - Flexible working hours and hybrid work options, supported by an annual flex work allowance.
- Growth Budget - Annual budget for external training and one day off for personal development.
- Wellbeing - Generous vacation policy and a special 4-day work week in August with full pay.
- Support - Company pension scheme.
- Health & Fitness - Access to sports courses and health initiatives within the office.
- Team Building - Regular team events and activities.
- Volunteer Day - One day off per year for community service, with additional support for chosen projects.
- Referral Program - Incentives for referring suitable candidates for full-time positions.
Location
Our office is situated in a vibrant city known for its innovative start-ups and rich cultural scene, providing an inspiring environment for collaboration and creativity.
-
Customer Success Strategist
vor 4 Stunden
Berlin, Berlin, Deutschland ZEDEDA VollzeitJob SummaryWe are seeking a highly skilled Customer Success Strategist to join our team at ZEDEDA. As a key member of our Customer Experience organization, you will be responsible for driving customer success and growth through strategic planning, execution, and relationship-building.ResponsibilitiesCustomer Onboarding and Adoption: Lead the onboarding...
-
Customer Success Strategist
vor 4 Stunden
Berlin, Berlin, Deutschland ZEDEDA VollzeitJob SummaryWe are seeking a highly skilled Customer Success Strategist to join our team at ZEDEDA. As a key member of our Customer Experience organization, you will be responsible for driving customer success and growth through strategic planning, execution, and relationship-building.ResponsibilitiesCustomer Onboarding and Adoption: Lead the onboarding...
-
Customer Success Strategist
Vor 4 Tagen
Berlin, Berlin, Deutschland VisionAI GmbH VollzeitAbout the RoleVisionAI GmbH is a pioneering AI startup revolutionizing online retail with cutting-edge technologies. We're seeking a highly skilled Customer Success Strategist to join our growing team and play a key role in transforming the e-commerce landscape.Key ResponsibilitiesOversee a portfolio of up to 70 e-commerce customers, providing exceptional...
-
Customer Success Strategist
Vor 5 Tagen
Berlin, Berlin, Deutschland VisionAI GmbH VollzeitAbout the RoleVisionAI GmbH is a pioneering AI startup revolutionizing online retail with cutting-edge technologies. We're seeking a highly skilled Customer Success Strategist to join our growing team and play a key role in transforming the e-commerce landscape.Key ResponsibilitiesOversee a portfolio of up to 70 e-commerce customers, providing exceptional...
-
Lead Customer Engagement Marketing Strategist
vor 4 Wochen
Berlin, Berlin, Deutschland SAP Leanix VollzeitAbout the Role: SAP LeanIX is on the lookout for a Lead Customer Engagement Marketing Strategist (f/m/d) to become a vital part of our rapidly expanding organization. This role will focus on orchestrating customer marketing initiatives from inception to execution. You will collaborate with various teams across Marketing, Customer Success, and Sales to...
-
Lead Customer Success Strategist
vor 4 Wochen
Berlin, Berlin, Deutschland Kooku Recruiting GmbH VollzeitAbout Kooku Recruiting GmbHIn today's dynamic environment, we empower organizations to foster collaborative achievements. Our objective is to assist companies in harnessing the potential of impactful communication, enabling them to flourish in the modern age.With a diverse workforce of over 750 professionals from more than 45 nationalities, we are rapidly...
-
Lead Customer Success Strategist
Vor 6 Tagen
Berlin, Berlin, Deutschland Kooku Recruiting GmbH VollzeitAbout Kooku Recruiting GmbHIn today's dynamic environment, we empower organizations to foster collaborative achievements. Our objective is to assist companies in harnessing the potential of impactful communication, enabling them to flourish in the modern age.With a diverse workforce of over 750 professionals from more than 45 nationalities, we are rapidly...
-
Lead Customer Engagement Marketing Strategist
vor 4 Wochen
Berlin, Berlin, Deutschland SAP Leanix VollzeitAbout the Role: SAP LeanIX is on the lookout for a Lead Customer Engagement Marketing Strategist (f/m/d) to become a vital part of our rapidly expanding organization. In this role, you will be responsible for overseeing customer marketing initiatives from inception to execution. Collaborating closely with various teams across Marketing, Customer Success, and...
-
Lead Customer Success Strategist
Vor 6 Tagen
Berlin, Berlin, Deutschland Kooku Recruiting GmbH VollzeitAbout Kooku Recruiting GmbHIn a world of diverse perspectives, we empower individuals to accomplish remarkable achievements collectively. Our objective is to assist organizations in harnessing the potential of effective communication to prosper in the Narrative Age. Our acclaimed communication platforms – intranet, employee application, and email –...
-
Lead Customer Success Strategist
vor 4 Wochen
Berlin, Berlin, Deutschland Kooku Recruiting GmbH VollzeitAbout Kooku Recruiting GmbHIn a world of diverse perspectives, we empower individuals to accomplish remarkable achievements collectively. Our objective is to assist organizations in harnessing the potential of effective communication to prosper in the Narrative Age. Our acclaimed communication platforms – intranet, employee application, and email –...
-
Customer Success Strategist
Vor 7 Tagen
Berlin, Berlin, Deutschland Insider VollzeitAbout the RoleWe are seeking a highly skilled and motivated Customer Success Strategist to join our team at Insider. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.Key ResponsibilitiesDevelop and implement...
-
Customer Success Strategist
Vor 4 Tagen
Berlin, Berlin, Deutschland Insider VollzeitAbout the RoleWe are seeking a highly skilled and experienced Customer Success Strategist to join our team at Insider. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.Key ResponsibilitiesDevelop and implement...
-
Customer Success Strategist
Vor 4 Tagen
Berlin, Berlin, Deutschland Insider VollzeitAbout the RoleWe are seeking a highly skilled and experienced Customer Success Strategist to join our team at Insider. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.Key ResponsibilitiesDevelop and implement...
-
Lead Customer Success Strategist
vor 4 Wochen
Berlin, Berlin, Deutschland Kooku Recruiting GmbH VollzeitAbout Kooku Recruiting GmbHIn today's dynamic environment, we empower organizations to foster exceptional teamwork and communication. Our objective is to assist companies in harnessing the potential of impactful communication to thrive in the modern age. Our award-winning communication solutions – including intranet platforms, employee applications, and...
-
Lead Customer Success Strategist
Vor 6 Tagen
Berlin, Berlin, Deutschland Kooku Recruiting GmbH VollzeitAbout Kooku Recruiting GmbHIn today's dynamic environment, we empower organizations to foster exceptional teamwork and communication. Our objective is to assist companies in harnessing the potential of impactful communication to thrive in the modern age. Our award-winning communication solutions – including intranet platforms, employee applications, and...
-
Customer Success Strategist
vor 2 Wochen
Berlin, Berlin, Deutschland Insider VollzeitAbout the RoleWe are seeking a highly skilled and experienced Customer Success Strategist to join our team at Insider. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.Key ResponsibilitiesClient Relationship...
-
Lead Customer Success Strategist
vor 4 Wochen
Berlin, Berlin, Deutschland Kooku Recruiting GmbH VollzeitAbout Kooku Recruiting GmbHIn a world of diverse perspectives, we empower individuals to achieve remarkable outcomes collaboratively. Our mission is to assist organizations in harnessing the potential of impactful communication, enabling them to flourish in the Narrative Age. Our award-winning communication platforms – intranet, employee application, and...
-
Lead Customer Success Strategist
Vor 6 Tagen
Berlin, Berlin, Deutschland Kooku Recruiting GmbH VollzeitAbout Kooku Recruiting GmbHIn a world of diverse perspectives, we empower individuals to achieve remarkable outcomes collaboratively. Our mission is to assist organizations in harnessing the potential of impactful communication, enabling them to flourish in the Narrative Age. Our award-winning communication platforms – intranet, employee application, and...
-
Lead Customer Success Strategist
vor 4 Wochen
Berlin, Berlin, Deutschland Epidemic Sound VollzeitAbout Epidemic Sound:At Epidemic Sound, we simplify and inspire the process of soundtracking content by providing unlimited access to music and sound effects. With our headquarters in Stockholm and offices worldwide, we are a dynamic team of over 500 individuals dedicated to our mission of soundtracking the world. Our innovative licensing model empowers...
-
Lead Customer Success Strategist
Vor 5 Tagen
Berlin, Berlin, Deutschland Epidemic Sound VollzeitAbout Epidemic Sound:At Epidemic Sound, we simplify and inspire the process of soundtracking content by providing unlimited access to music and sound effects. With our headquarters in Stockholm and offices worldwide, we are a dynamic team of over 500 individuals dedicated to our mission of soundtracking the world. Our innovative licensing model empowers...
