Customer Success
vor 2 Wochen
We are seeking a highly organized and efficient Customer Success & Operations Manager to join our team at Moovster. As a key member of our team, you will be responsible for driving our customer success experience and ensuring the smooth operation of our services.
Key Responsibilities- Customer Consultation: Provide expert consultation to customers via our help center and other channels to resolve their queries and concerns.
- Service Support: Offer comprehensive support to customers throughout the entire process of our services, ensuring a seamless experience.
- Partner Communication: Collaborate with our partners to deliver exceptional customer service and resolve any challenges that may arise.
- Customer Feedback: Act as the voice of the customer, gathering feedback and requirements to enhance the Moovster product and services.
- Process Improvement: Identify opportunities to improve our customer satisfaction score and implement changes to drive growth.
- Operations Management: Oversee the daily, weekly, and monthly operations of our services, ensuring high data quality and efficiency.
- Quality Assurance: Supervise automated processes, identify areas for improvement, and implement changes to maintain high data quality standards.
- Product Testing: Participate in internal product testing to ensure the contents of our products remain fresh and engaging.
- Customer Onboarding: Set up and edit new and existing customers on our platform, ensuring a smooth onboarding experience.
- Documentation: Develop and maintain internal documentation regarding operations and customer support processes, ensuring clarity and consistency.
- Language Skills: Fluency in German and English (both written and spoken).
- Organizational Skills: Ability to maintain an overview of large amounts of data and prioritize tasks effectively.
- Ownership and Responsibility: Willingness to take ownership and responsibility for topics, ensuring high-quality outcomes.
- Analytical Skills: Ability to think analytically and solve complex problems.
- Technical Skills: Proficiency in Excel and experience with searching in databases and writing simple SQL (a plus).
- Work Arrangement: Full-time, with flexibility to work from anywhere, anytime.
- Experienced Team: Join a highly motivated and fun team with a passion for technology, mobility, and sustainable lifestyles.
- Work-Life Balance: Enjoy flexibility to work from anywhere, anytime, with a great office, home, or even beach options.
- Moovster Mobility Budget: Receive a free mobility budget to get around.
- JobRad: Enjoy an additional attractive employee benefit.
- Attractive Compensation Package: Receive a competitive compensation package.
We are a highly motivated multicultural team with a passion for technology, mobility, and a modern, sustainable lifestyle. We don't hesitate to disrupt anything previously seen and try to use data and customer insights as the basis of all our decisions. We are constantly getting our hands dirty, we are close to our customers, and we want to grow as a team with one focus: Creating an outstanding customer experience.
-
Führungskraft Customer Success
vor 3 Wochen
Munich, Bayern, Deutschland ATOSS Software AG VollzeitATOSS Software AG sucht einen erfahrenen Teamlead im Bereich Customer Success, der unser wachsendes Unternehmen mit seiner Expertise und Leidenschaft voranbringt.Als Teamlead Customer Success bist du verantwortlich für den Aufbau und die Weiterentwicklung eines Teams, das sich dem Ziel verschrieben hat, Kunden zu begeistern und ihre Zufriedenheit...
-
Customer Success Professional
Vor 6 Tagen
Munich, Bayern, Deutschland Siemens Electronic Design Automation SARL VollzeitCustomer Success ManagerAt Siemens Digital Industries Software, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for establishing and maintaining complex customer relationships with senior executives, ensuring that their needs and objectives are met through...
-
Customer Success Professional
Vor 6 Tagen
Munich, Bayern, Deutschland Siemens Electronic Design Automation SARL VollzeitCustomer Success ManagerAt Siemens Digital Industries Software, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for establishing and maintaining complex customer relationships with senior executives, ensuring that their needs and objectives are met through...
-
Customer Success Professional
vor 21 Stunden
Munich, Bayern, Deutschland Siemens Electronic Design Automation SARL VollzeitCustomer Success ManagerAt Siemens Digital Industries Software, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for establishing and maintaining complex customer relationships with senior executives, ensuring that their needs and objectives are met through...
-
Customer Success Professional
vor 19 Stunden
Munich, Bayern, Deutschland Siemens Electronic Design Automation SARL VollzeitCustomer Success ManagerAt Siemens Digital Industries Software, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for establishing and maintaining complex customer relationships with senior executives, ensuring that their needs and objectives are met through...
-
Customer Success Strategist
vor 2 Wochen
Munich, Bayern, Deutschland DataGuard VollzeitAbout the RoleDataGuard is seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer growth, retention, and satisfaction.Key ResponsibilitiesCustomer Success: Develop and execute comprehensive account plans to ensure customer success,...
-
Customer Success Strategist
vor 2 Wochen
Munich, Bayern, Deutschland DataGuard VollzeitAbout the RoleDataGuard is seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer growth, retention, and satisfaction.Key ResponsibilitiesCustomer Success: Develop and execute comprehensive account plans to ensure customer success,...
-
Customer Success Specialist
vor 2 Wochen
Munich, Bayern, Deutschland rapitag GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Specialist to join our team at rapitag GmbH. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our retail technology solutions.Key ResponsibilitiesStrategic...
-
Customer Success Specialist
vor 2 Wochen
Munich, Bayern, Deutschland rapitag GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Specialist to join our team at rapitag GmbH. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our retail technology solutions.Key ResponsibilitiesStrategic...
-
Senior Customer Success Consultant
vor 1 Monat
Munich, Bayern, Deutschland ServiceNow VollzeitThe TeamThe Customer Success division at ServiceNow collaborates with clients to ensure they achieve their business objectives through tailored guidance. In this role, you will engage with our clients to enhance utilization, promote adoption, and elevate customer satisfaction, ultimately enabling them to extract maximum value from their investment in the...
-
Customer Success Specialist
vor 2 Wochen
Munich, Bayern, Deutschland nnamu GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Specialist to join our team at nnamu GmbH. As a key member of our customer success team, you will play a critical role in ensuring our clients derive maximum value from our product.Key ResponsibilitiesCustomer Onboarding: Assist in seamless customer onboarding and adoption,...
-
Customer Success Specialist
vor 2 Wochen
Munich, Bayern, Deutschland nnamu GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Specialist to join our team at nnamu GmbH. As a key member of our customer success team, you will play a critical role in ensuring our clients derive maximum value from our product.Key ResponsibilitiesCustomer Onboarding: Assist in seamless customer onboarding and adoption,...
-
Customer Success Manager
vor 2 Wochen
Munich, Bayern, Deutschland Rapid7 VollzeitAbout the RoleThe Customer Success Manager at Rapid7 plays a vital part in ensuring the success of our customers in the DACH region. This role is responsible for managing a portfolio of customers, driving adoption of our products, and identifying opportunities for growth.Key Responsibilities:Revenue Growth: Achieve revenue targets and ensure timely renewals...
-
Customer Success Strategist
vor 1 Woche
Munich, Bayern, Deutschland Siemens Electronic Design Automation SARL VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Siemens Electronic Design Automation SARL. As a key member of our Customer Success team, you will be responsible for establishing and maintaining complex customer relationships with senior executives, while communicating effectively on how our solutions meet their...
-
Customer Success Strategist
vor 1 Woche
Munich, Bayern, Deutschland Siemens Electronic Design Automation SARL VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Siemens Electronic Design Automation SARL. As a key member of our Customer Success team, you will be responsible for establishing and maintaining complex customer relationships with senior executives, while communicating effectively on how our solutions meet their...
-
Customer Success Specialist
vor 1 Woche
Munich, Bayern, Deutschland rapitag GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Specialist to join our team at rapitag GmbH. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our retail technology solutions.Key ResponsibilitiesStrategic...
-
Customer Success Specialist
vor 1 Woche
Munich, Bayern, Deutschland rapitag GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Specialist to join our team at rapitag GmbH. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our retail technology solutions.Key ResponsibilitiesStrategic...
-
Customer Success Associate
vor 1 Tag
Munich, Bayern, Deutschland IntegrityNext VollzeitAbout the RoleWe are seeking a highly motivated and detail-oriented individual to join our Customer Success Team as a Customer Success Associate. In this role, you will be responsible for supporting our team in their activities related to our customers, including data analysis, project coordination, and customer support.Key ResponsibilitiesAssist in data...
-
Customer Success Associate
vor 24 Stunden
Munich, Bayern, Deutschland IntegrityNext VollzeitAbout the RoleWe are seeking a highly motivated and detail-oriented individual to join our Customer Success Team as a Customer Success Associate. In this role, you will be responsible for supporting our team in their activities related to our customers, including data analysis, project coordination, and customer support.Key ResponsibilitiesAssist in data...
-
Customer Success Manager
Vor 6 Tagen
Munich, Bayern, Deutschland ThunderSoft Europe Vollzeit{"h3": "Job Overview"} The Customer Success Manager at ThunderSoft Europe plays a pivotal role in ensuring the success, satisfaction, and growth of our client portfolio, particularly in the IT outsourcing space. This role requires expertise in managing client relationships, delivering high-value solutions, and leveraging sales skills to expand our business....
