Customer Success

vor 2 Monaten

Munich, Bayern, Deutschland Moovster Vollzeit
About the Role

We are seeking a highly organized and efficient Customer Success & Operations Manager to join our team at Moovster. As a key member of our team, you will be responsible for driving our customer success experience and ensuring the smooth operation of our services.

Key Responsibilities
  • Customer Consultation: Provide expert consultation to customers via our help center and other channels to resolve their queries and concerns.
  • Service Support: Offer comprehensive support to customers throughout the entire process of our services, ensuring a seamless experience.
  • Partner Communication: Collaborate with our partners to deliver exceptional customer service and resolve any challenges that may arise.
  • Customer Feedback: Act as the voice of the customer, gathering feedback and requirements to enhance the Moovster product and services.
  • Process Improvement: Identify opportunities to improve our customer satisfaction score and implement changes to drive growth.
  • Operations Management: Oversee the daily, weekly, and monthly operations of our services, ensuring high data quality and efficiency.
  • Quality Assurance: Supervise automated processes, identify areas for improvement, and implement changes to maintain high data quality standards.
  • Product Testing: Participate in internal product testing to ensure the contents of our products remain fresh and engaging.
  • Customer Onboarding: Set up and edit new and existing customers on our platform, ensuring a smooth onboarding experience.
  • Documentation: Develop and maintain internal documentation regarding operations and customer support processes, ensuring clarity and consistency.
Requirements
  • Language Skills: Fluency in German and English (both written and spoken).
  • Organizational Skills: Ability to maintain an overview of large amounts of data and prioritize tasks effectively.
  • Ownership and Responsibility: Willingness to take ownership and responsibility for topics, ensuring high-quality outcomes.
  • Analytical Skills: Ability to think analytically and solve complex problems.
  • Technical Skills: Proficiency in Excel and experience with searching in databases and writing simple SQL (a plus).
  • Work Arrangement: Full-time, with flexibility to work from anywhere, anytime.
Benefits
  • Experienced Team: Join a highly motivated and fun team with a passion for technology, mobility, and sustainable lifestyles.
  • Work-Life Balance: Enjoy flexibility to work from anywhere, anytime, with a great office, home, or even beach options.
  • Moovster Mobility Budget: Receive a free mobility budget to get around.
  • JobRad: Enjoy an additional attractive employee benefit.
  • Attractive Compensation Package: Receive a competitive compensation package.

We are a highly motivated multicultural team with a passion for technology, mobility, and a modern, sustainable lifestyle. We don't hesitate to disrupt anything previously seen and try to use data and customer insights as the basis of all our decisions. We are constantly getting our hands dirty, we are close to our customers, and we want to grow as a team with one focus: Creating an outstanding customer experience.

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