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Customer Success Specialist

vor 2 Monaten


Munich, Bayern, Deutschland rapitag GmbH Vollzeit
About the Role

We are seeking a highly motivated and experienced Customer Success Specialist to join our team at rapitag GmbH. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our retail technology solutions.

Key Responsibilities
  • Strategic Relationship Building: Develop and maintain strategic relationships with key stakeholders at client organizations to understand their business goals and objectives.
  • Customer Onboarding and Training: Lead the onboarding process for new customers, providing in-depth training sessions to ensure a seamless integration and successful adoption of our technology.
  • Data Analysis and Insights: Utilize customer usage data to identify trends, measure key performance indicators, and provide actionable insights to both customers and internal teams.
  • Customer Advocacy: Act as the voice of the customer within rapitag, advocating for their needs and collaborating with internal teams to prioritize and address customer concerns or feature requests.
  • Renewal Management: Work closely with the sales team to manage customer renewals and expansions, ensuring timely communication with customers regarding contract renewals and upsell opportunities.
  • Issue Resolution: Proactively identify and address customer issues or concerns, working closely with technical support and product teams to find prompt and effective solutions.
Requirements
  • Fluency in German and English: Strong proficiency in both languages, with the ability to communicate effectively and build relationships with customers in a bilingual environment.
  • Customer Success Experience: Preferably first experience in a customer success or account management role, preferably in the technology or SaaS industry.
  • Communication Skills: Exceptional verbal and written communication skills, with the ability to articulate complex concepts clearly and concisely.
  • Analytical Skills: Strong analytical mindset, with the ability to interpret customer data and draw meaningful insights to inform decision-making.
  • Adaptability: Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities and customer needs.
  • Team Collaboration: Collaborative spirit with the ability to work effectively across cross-functional teams to ensure customer success.
  • Retail Technology Knowledge: Familiarity with retail technology concepts and solutions would be a plus, but not mandatory. A genuine interest in learning and understanding these concepts is essential.