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Customer Service Agent Germany

vor 2 Monaten


Frankfurt am Main, Hessen, Deutschland Cargolux Vollzeit
Job Summary

We are seeking a highly skilled Customer Service Agent to join our team in Germany. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Follow up on customer requests and ensure timely resolution of issues
  • Coordinate shipments and work closely with our compliance department to ensure smooth operations
  • Prepare reservations for small cargo and ensure accurate booking updates
  • Communicate effectively with customers regarding flight updates, changes, and cancellations
  • Work collaboratively with colleagues from various departments to meet customer needs
Requirements
  • Secondary technical education or equivalent experience in logistics or a related field
  • Strong written and oral communication skills in German and English
  • Ability to work independently and as part of a team
  • Proficiency in MS Office
What We Offer

As a Customer Service Agent with Cargolux, you will have the opportunity to work in a dynamic and fast-paced environment, develop your skills, and contribute to the success of our team.