Aktuelle Jobs im Zusammenhang mit Regional Service Manager Germany - Frankfurt am Main, Hessen - Ferrero
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Regional Service Manager Germany
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Ferrero VollzeitFerrero is a family-owned company with a progressive outlook and iconic brands. As our global reach expands, so does our reliance on dedicated employees who celebrate care and quality. We're looking for a Regional Service Manager to join our team in Germany, responsible for IT Service Delivery and leadership of a service management team.Key...
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Regional Service Manager Germany
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Ferrero VollzeitFerrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the company continues to grow, so too does its global reach. Represented in 55 countries, with products sold in more than 170 countries, the Ferrero Group is loved by...
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Regional IT Service Manager Germany
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Ferrero VollzeitFerrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. With a presence in 55 countries and products sold in over 170 countries, the Ferrero Group is a beloved entity across generations worldwide. The key to our global success lies...
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IT Service Delivery Manager Germany
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Ferrero VollzeitFerrero is a global confectionery company that values diversity and inclusion. As Regional Service Manager Germany, you will be part of a team that is committed to delivering high-quality IT services to support business growth.Key responsibilities include monitoring IT services, analyzing incident trends, and leading service management teams. You will work...
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Regional Brand Ambassador
vor 1 Monat
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Cloud Service Manager
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Regional Brand Ambassador
vor 4 Wochen
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Regionaler IT Service Manager Deutschland
vor 1 Monat
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Regional Account Manager
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Regional Sales Manager
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Regional Compensation Manager
vor 1 Monat
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IT Service Manager
vor 2 Wochen
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Regional Service Manager Germany
vor 4 Wochen
Ferrero is a family-owned company with a progressive outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. Represented in 55 countries, with products sold in more than 170 countries, the Ferrero Group is loved by generations around the world. Our global success is built on nearly 47,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of.
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally.
Key Responsibilities:
- Responsibility & accountability for IT Service Delivery in Germany and leadership of a service management team
- Monitoring continuously the incident, problem, service request and change management process as well as the quality of the IT services while ensuring timely resolution according to SLA (Service Level Agreement)
- Analyzing and identifying recurrent incidents trend and highlighting to the external IT support services the cases to be prioritized or still to be managed by problem process
- Ensuring that all IT services and support functions remain responsive to customer needs
- Managing the regional contract renewals in collaboration with the IT Region Manager, the IT Delivery Center Europe Service Manager, the contract owner and the purchasing office
- Collecting local demands from business regarding local infrastructure and tools and coordinating with CoEs to plan and address the demand
- Managing and planning infrastructure lifecycle in the regions in collaboration with Technology CoEs
Requirements:
- University degree or other professional qualification in the area of IT, Engineering or Business Management
- A proactive IT professional with service management experience and an open mindset able to develop and maintain professional and effective relationships with internal customers (Business Users, Group IT Stakeholders, Procurement, ...) and external stakeholders (IT Suppliers, Consultants, etc.)
- Certified in ITIL and with knowledge of the ITSM Tool ServiceNow
- Fluent written and spoken English and German
