Customer Service Representative

vor 3 Wochen


Frankfurt am Main, Hessen, Deutschland Cargolux Vollzeit
Job Summary

The Customer Service Representative will be responsible for handling customer inquiries and providing timely solutions. Key responsibilities include following up on customer requests, coordinating shipments, and preparing reservations for small cargo.

Key Responsibilities
  • Follow up on customer requests and provide timely solutions
  • Coordinate shipments with the compliance department
  • Prepare reservations for small cargo
  • Inform customers about flight updates and changes
  • Perform as the first point of contact for customers
  • Work closely with colleagues from different departments to meet customer needs
Requirements
  • Secondary technical education or equivalent experience in logistics or a related field
  • Strong written and oral communication skills in German and English
  • Ability to plan and prioritize work
  • Proficiency in MS Office
Essential Requirements
  • Ability to work in a team environment and independently
  • Strong problem-solving and analytical skills
  • Excellent customer service skills


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