Customer Service Supervisor

vor 3 Wochen


Frankfurt am Main, Hessen, Deutschland Dover Corporation Vollzeit

Job Summary

Colder Products Company, a Dover company, is seeking a highly skilled Customer Service Supervisor to lead our onsite Global Customer and Service Fulfillment (CSF) team in Frankfurt, Germany. As a key member of our global operations team, you will be responsible for ensuring exceptional customer satisfaction and driving process improvements across the organization.

Key Responsibilities

  • Lead the onsite CSF team to meet service levels, review and process order entry and return authorizations, and coordinate orders and shipments for on-time delivery.
  • Engage in verbal and written customer communications to ensure customer satisfaction, with a focus on the Europe region and handling orders incoming and outgoing to Asia, North America, and other parts of the world.
  • Collaborate extensively with CSF counterparts and other departments in Asia and North America offices to implement process improvements and coordinate customer deliveries.
  • Supervise a team of CSF specialists and representatives who manage all CPC customer types, including distributors and OEMs in the biopharma, medical, industrial, and chemical handling industries.

Requirements

  • Bachelor's Degree in business, marketing, communications, supply chain, or commensurate experience.
  • 5+ years in customer service, with excellent interpersonal and communication skills, including a command of business English.
  • Advanced skills in data analytics and MS Excel.

Preferred Qualifications

  • 3+ years of Oracle Experience.
  • 5+ years of experience in customer communications, problem solving, and decision making.

Travel

  • May include up to 5% travel.


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