Customer Service Representative
vor 4 Wochen
As a Customer Service Representative at United Airlines, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to assist customers with flight reservations, ticketing, and check-in, as well as provide support with boarding, customer service, and complaint resolution.
Key Responsibilities:- Interact with customers in a friendly and helpful manner to create memorable experiences and build customer loyalty.
- Anticipate customer needs and maintain a strong sense of responsibility when resolving issues.
- Work collaboratively with colleagues to ensure seamless customer service.
- Utilize state-of-the-art tools to provide efficient and effective support.
- Check-in and process passengers and baggage onto flights.
- Ensure passengers have valid documentation for travel.
- Meet and board flights, assisting passengers as needed.
- Fluency in English and German (written and spoken).
- High School Diploma or equivalent secondary school certificate.
- Proven track record of reliability.
- Professional image and appearance.
- Outstanding customer service skills.
- Confident communication skills.
- Ability to travel to other countries for training purposes.
- Must be at least 18 years of age.
- Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends.
- Previous airport operations experience with United Airlines.
- Valid driver's license for Germany.
- Fluency in other European languages.
We offer outstanding travel privileges with Star Alliance partners, as well as coverage in United pension schemes, supplemental insurances, wellness services, and internal development and career opportunities.
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