Customer Service Representative
vor 2 Wochen
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Berlitz Deutschland GmbH. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.
Key Responsibilities- Provide excellent customer service and support via phone, email, and chat
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
- Stay up-to-date with product knowledge and company information to provide accurate and helpful responses
- Meet or exceed customer satisfaction targets and quality standards
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Proficiency in German and English languages
- Previous customer service experience is an asset
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
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