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Customer Service Representative

vor 1 Monat

Frankfurt am Main, Hessen, Deutschland Berlitz Deutschland GmbH Vollzeit
About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Berlitz Deutschland GmbH. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.

Key Responsibilities
  • Provide excellent customer service and support via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date with product knowledge and company information to provide accurate and helpful responses
  • Meet or exceed customer satisfaction targets and quality standards
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in German and English languages
  • Previous customer service experience is an asset
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance