Customer Service Representative

vor 18 Stunden


Frankfurt am Main, Hessen, Deutschland United Airlines Vollzeit
Customer Service Representative Job Description

At United Airlines, we're looking for a Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional service to our passengers.

Key Responsibilities:
  • Assist customers with flight reservations, ticketing, and check-in
  • Provide excellent customer service and resolve complaints in a professional and courteous manner
  • Work collaboratively with colleagues to ensure seamless customer experiences
  • Meet and board flights, assisting passengers with their needs
  • Process passengers and baggage onto flights
  • Ensure passengers have valid documentation for travel
Requirements:
  • Fluency in English and German (written and spoken)
  • High School Diploma or equivalent secondary school certificate
  • Proven track record of reliability and punctuality
  • Professional image and appearance
  • Outstanding customer service skills and confident communication skills
  • Ability to travel to other countries for training purposes
  • Must be at least 18 years of age and legally authorized to work in Germany/EU
Preferred Qualifications:
  • Previous airport operations experience with United Airlines
  • Valid driver's license for Germany
  • Fluency in other European languages

We offer outstanding travel privileges with Star Alliance partners and other benefits, including coverage in United pension schemes and supplemental insurances. This position is offered on local terms and conditions, and expatriate assignments and sponsorship for employment visas will not be awarded.



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