Customer Service Representative

vor 2 Monaten

Frankfurt am Main, Hessen, Deutschland Personalbüro U. Herrmann Vollzeit

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Personalbüro U. Herrmann. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Handle inbound customer calls in a professional and courteous manner, responding to customer inquiries and resolving issues in a timely and effective manner.
  • Provide product information and answer customer questions regarding our services and products.
  • Process customer transactions and resolve any issues related to customer accounts.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Meet or exceed performance metrics and quality standards, including first call resolution, customer satisfaction, and average handle time.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to effectively communicate with customers and internal teams.
  • Strong problem-solving skills, with the ability to analyze and resolve complex customer issues.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • High school diploma or equivalent, with a minimum of 1 year of customer service experience.
  • Proficiency in computer software, including CRM systems and other relevant tools.

What We Offer:

  • Competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for career growth and professional development, including training and education programs.
  • A dynamic and supportive work environment, with a team of experienced professionals.
  • Recognition and rewards for outstanding performance, including bonuses and employee recognition programs.

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