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Customer Success Expert

vor 1 Monat


Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

About the Role

We are seeking a highly skilled Customer Success Specialist to join our team in Frankfurt. As a key member of our Customer Success Team, you will work closely with the Customer Success Manager to ensure the delivery of contractually agreed services to our valued clients.

Your Responsibilities

  • Manage the customer interface on all elements of the operational contract across internal functions, processes, and people.
  • Develop and implement continuous improvement programs focused on enhancing the customer's operational experience.
  • Collaborate with internal teams to ensure seamless delivery of services and meet customer expectations.
  • Build and maintain strong relationships with customers to understand their needs and preferences.
  • Identify and address potential issues before they impact customer satisfaction.

Your Profile

  • Bachelor's degree in Business Administration, Engineering, or equivalent.
  • Minimum 5 years' experience in an international environment and dealing with international customers.
  • Proven experience in a data center or telecommunication sector.
  • Excellent communication and interpersonal skills with a high customer focus.
  • Fluent in German and English.

About Us

Digital Realty is the leading provider of carrier and cloud neutral data center services. Our global data center platform, PlatformDIGITAL, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges.

What We Offer

We offer a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things, and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.