Customer Success Team Lead
vor 1 Woche
About the Role
As a Customer Success Team Lead at Interxion, you will be responsible for ensuring the successful planning and execution of Customer Success plans and programs. This includes recruiting, coaching, and growing a high-performing CSM team, as well as managing the customer interface on all elements of the operational contract across internal functions, processes, and people.
Key Responsibilities
- Lead a team of Customer Success Managers to achieve sales and revenue growth targets
- Develop and implement Customer Success strategies to drive customer engagement and retention
- Collaborate with cross-functional teams to ensure seamless customer experience
- Manage customer relationships and contracts to ensure successful delivery of operational services
- Monitor and report on key performance indicators (KPIs) to measure team and individual performance
About You
- Minimum 2 years' experience in leading a Customer Success Team or Customer Support
- Minimum of 4 years' experience in a data center sector or telecommunication, 5+ years' experience in an international environment and in dealing with international customers
- Fluent in German and English
- Expert know-how in working within defined KPIs and schedules
- Expert in contract and SLA management, Service Improvement and Process Management
- Excellent people management skills
- Excellent organizational management skills (ability to manage competing priorities and quickly pivot as required by the organization)
- Strong customer and service orientation and ability to work independently to create an outstanding customer experience
About Us
Interxion: A Digital Realty Company, is a leading provider of carrier and cloud-neutral data centre services across EMEA. With more than 700 connectivity providers in over 100 data centres across 13 European countries, we are at the heart of the internet – powering finance, communication, healthcare, creativity, entertainment, life. As part of Digital Realty, our customers now have access to 49 metros across six continents. We've 2,800+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.
What We Offer
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.
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