Customer Success Expert

vor 4 Wochen

Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

About the Role

We are seeking a highly skilled Customer Success Specialist to join our team in Frankfurt. As a key member of our Customer Success Team, you will work closely with the Customer Success Manager to ensure the delivery of contractually agreed services to our valued clients.

Your Responsibilities

  • Manage the end-to-end delivery of operational services, ensuring seamless customer experience across internal functions, processes, and people.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to drive continuous improvement programs.
  • Collaborate with internal stakeholders to identify and implement process improvements, enhancing the overall customer experience.
  • Proactively manage contract and SLA performance, ensuring timely delivery of services and resolving any issues that may arise.
  • Stay up-to-date with industry trends and best practices, applying knowledge to drive business growth and customer satisfaction.

About You

  • Bachelor's degree in Business Administration, Engineering, or equivalent.
  • Minimum 5 years' experience in an international environment, with a proven track record of dealing with international customers.
  • Strong background in data center or telecommunication sectors, with experience in customer support, CRM, service management, or equivalent.
  • Excellent communication and interpersonal skills, with a high customer focus.
  • Fluent in German and English.

What We Offer

  • Open-door culture with short communication paths and flat hierarchies.
  • Personalized onboarding plan, education programs, and opportunities for personal development.
  • Extensive social benefits, including flexible working hours, digital meal vouchers, bike leasing, and pension plan.
  • Many extras, such as free drinks, fresh fruit, and team events.

About Us

Digital Realty is the leading provider of carrier and cloud-neutral data center services, delivering a full spectrum of data center, colocation, and interconnection solutions. Our global data center platform, PlatformDIGITAL, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges.

We have a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents, with 3,500+ colleagues around the world who work together to create connections that matter every day.

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