Technical Customer Success Expert

vor 1 Woche

Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

Your Role

As a Technical Customer Success Specialist, you will provide technical consulting to the Customer Success team, ensuring a relief for operational departments in handling technical requests and customer subjects. You will also support the Incident Coordinator function within the local incident process.

Your Key Responsibilities

  • Provide technical expertise in customer meetings to raise the efficiency of customer requests processing.
  • Ensure timely responses in case of incidents and act as the main source of support for the Incident Manager.
  • Ensure efficient communication with customers, measurable through internal systems (e.g., response time, resolution time, and further KPIs).

Your Profile

  • Bachelor's degree in electrical engineering or equivalent qualifications in electrical systems and equipment.
  • Minimum 5 years of work experience in Service Support in the Data Center industry with deep technical systems knowledge.
  • Fluent in business and technical English and German.
  • Expert in technical data center operations (e.g., maintenance, repairs, processes, systems).
  • Skilled in data center industry knowledge.
  • Proven teamwork skills.
  • Excellent communication and interpersonal skills.
  • Persistent in solving customer requests and problems.

What We Offer

  • Open door culture with short communication paths and flat hierarchies.
  • Personalized onboarding plan (buddy system), education programs.
  • Personal development options in a fast-growing environment.
  • Extensive social benefits (flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.).
  • Many extras like free drinks, fresh fruit, or cool team events.

About Us

Digital Realty is the leading provider of carrier and cloud-neutral data center services, delivering the full spectrum of data center, colocation, and interconnection solutions. Our global data center platform, PlatformDIGITAL, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges.

We give our customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents. Our 3,500+ colleagues around the world work together to create connections that matter every day.

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