Customer Success Team Lead
vor 2 Wochen
About the Role
As a Customer Success Team Lead at Interxion, you will be responsible for driving the overall success of our customers. This includes ensuring that our customers receive the best possible service, and that their needs are met through effective planning, coordination, and evaluation of our Customer Success plans and programs.
Your Key Responsibilities
- Recruit, coach, and grow a high-performing CSM team
- Develop and implement effective Customer Success strategies and plans
- Manage customer relationships and ensure timely delivery of contractually agreed services
- Collaborate with internal functions, processes, and people to ensure seamless customer experience
About You
- Minimum 2 years' experience in leading a Customer Success Team or Customer Support
- Minimum of 4 years' experience in a data center sector or telecommunication, 5+ years' experience in an international environment and in dealing with international customers
- Fluent in German and English
- Expert know-how in working within defined KPIs and schedules
- Excellent people management skills
- Excellent organizational management skills (ability to manage competing priorities and quickly pivot as required by the organization)
What We Offer
- Open door culture with short communications paths and flat hierarchies
- Personalized onboarding plan (buddy system), education programs
- Personal development options in a fast-growing environment
- Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
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