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Customer Service Sales Coordinator

vor 2 Monaten

Berlin, Berlin, Deutschland Sparkasse Vollzeit

Job Title: Customer Service Sales Coordinator (m/f/d)

Company: Sparkasse

About Us

Sparkasse is a leading financial institution in the region, recognized for its strong performance and commitment to customer satisfaction. With a robust financial foundation and a dedicated workforce, we play a pivotal role in both commercial and retail banking sectors.

What We Offer

  • Attractive remuneration package in accordance with public service agreements, complemented by a standard full-time workweek.
  • Comprehensive collective agreements and superior social benefits, including retirement plans, generous vacation days, and subsidized meals.
  • Health insurance contributions that cover a variety of medical needs, including vision care and alternative therapies.
  • Options for nationwide travel passes or discounted parking, depending on availability.
  • Flexible working arrangements to support work-life balance.
  • Opportunities for remote work to enhance productivity.
  • Access to a wide range of professional development seminars and health promotion programs.

Responsibilities

  • Manage a diverse array of inquiries from our business clients, including payment processing and account modifications.
  • Provide first-level support for our digital services and assist in configuring online banking for both personal and business customers.
  • Document customer requests and liaise with relevant departments to ensure timely resolution.
  • Process orders received from in-person sales representatives.
  • Participate in the enhancement of existing workflows and processes.
  • Explore and implement new digital solutions to improve service delivery.
  • Integrate into a collaborative and supportive team environment.

Profile

  • Completed vocational training in banking or a related field.
  • Strong interpersonal skills and a passion for engaging with clients and colleagues.
  • Proactive in suggesting improvements to processes and workflows.
  • High level of accountability, initiative, and dedication.
  • Friendly and professional demeanor in all forms of communication.