Customer Service Project Coordinator

vor 2 Monaten

Berlin, Berlin, Deutschland AUTO1 Global Services SE & Co. KG Vollzeit
Customer Service Project Coordinator (f/m/x) - Company Overview

Embrace challenges. Accelerate your career. Foster growth.

As a Customer Service Project Coordinator, you will occupy a pivotal role in enhancing our customer service experience and optimizing our C2B operations across various European markets. Your independent approach and recognized contributions will be essential to our brand's success. Are you a collaborative individual with exceptional communication abilities? Do you thrive in the realms of Customer Service, Process Management, and Data Excellence? If so, we invite you to be part of our dynamic team.

Role Responsibilities
  • Develop and implement strategic initiatives that significantly improve the customer journey.
  • Acquire in-depth knowledge to refine and execute processes while collaborating closely with our Management team.
  • Lead cross-departmental projects and engage stakeholders from diverse business units, including marketing, finance, and analytics.
  • Create and evaluate business proposals, conduct thorough research and analysis, and manage projects from conception to implementation.
  • Simultaneously handle multiple projects and devise key growth strategies.
Candidate Profile
  • Experience in a matrix organization, ideally within a growth-oriented company, startup, or consulting environment.
  • Strong analytical capabilities, methodical thinking, and meticulous attention to detail.
  • Ability to excel in a fast-paced, dynamic setting.
  • Proactive mindset with strong organizational and interpersonal skills.
  • Fluency in English, conversational proficiency in German, and advanced skills in Microsoft Excel and SQL; familiarity with Tableau is advantageous.
Additional Benefits
  • Enjoy a vibrant work environment with various dining and social options.
  • Complimentary beverages, snacks, and fresh organic produce.
  • Opportunities for personal development and the implementation of your ideas.
  • Competitive corporate pension scheme.
  • Language courses available for professional growth.

Join us in revolutionizing the automotive buying and selling experience.

At AUTO1 Group, we promote an inclusive culture, value direct communication, and embrace diversity. We welcome applicants from all backgrounds and experiences.

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