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Customer Service Project Coordinator

vor 3 Monaten


Berlin, Berlin, Deutschland AUTO1 Group Vollzeit
Company Overview

Embrace challenges. Embrace speed. Embrace growth.

As a Customer Service Project Coordinator, you will play a pivotal role in enhancing our customer service journey and optimizing our C2B business unit across various European markets. Your independent actions will significantly contribute to the recognition of our brand. Are you a collaborative individual with exceptional communication abilities? Do you thrive in the realms of Customer Service, Process Management, and Data Excellence? If so, we invite you to become a part of our dynamic team.

Key Responsibilities
  • Develop and implement initiatives that are essential for the continuous enhancement of customer experiences.
  • Acquire in-depth knowledge on optimizing and executing processes while collaborating closely with our Management team to scale the business.
  • Lead cross-functional projects and engage stakeholders from various business units, including marketing, purchasing, finance, and business analytics.
  • Draft and assess business cases, conduct relevant research and analysis, and oversee projects from conception to execution.
  • Simultaneously manage multiple projects as a generalist, conceptualizing key growth strategies.
Required Qualifications
  • Proven experience in a matrix organization, ideally within a growth-oriented company, start-up, or management consulting.
  • Strong analytical capabilities, a structured approach to problem-solving, and meticulous attention to detail.
  • Ability to excel in a fast-paced, unstructured environment.
  • Self-motivated with strong organizational and interpersonal skills.
  • Proficient in English, conversational in German, and possess advanced skills in Microsoft Excel and SQL; familiarity with Tableau is advantageous.
What We Offer
  • A vibrant work environment in a trendy district with various dining and socializing options.
  • Complimentary coffee, soft drinks, water, and organic fruits/vegetables.
  • Opportunities for personal development and the ability to contribute your ideas.
  • Competitive corporate pension plan.
  • Language courses through Babbel.

Join us in revolutionizing the way cars are bought and sold.

At AUTO1 Group, we foster an open culture, promote direct communication, and value diversity. We welcome all applicants, regardless of gender, ethnic background, religion, age, sexual orientation, disability, or any other non-merit factor.