Customer Service Project Coordinator

Vor 5 Tagen

Berlin, Berlin, Deutschland AUTO1 Group Vollzeit
Company Overview

Embrace challenges. Experience growth. Drive innovation.

As a Customer Service Project Coordinator, you will play a pivotal role in enhancing our customer service journey and optimizing our C2B business unit across various European markets. Your independent actions will significantly contribute to the recognition of our brand. Are you a collaborative individual with exceptional communication abilities? Do you thrive in the realms of Customer Service, Process Management, and Data Excellence? If so, we invite you to be part of our dynamic team.

Key Responsibilities
  • Develop and implement strategies to enhance the customer experience continuously.
  • Acquire in-depth knowledge on optimizing processes and scaling operations in collaboration with our Management team.
  • Lead cross-departmental projects and engage stakeholders from diverse business units, including marketing, finance, and analytics.
  • Draft and evaluate business proposals, conduct research and analysis, and oversee projects from conception to execution.
  • Simultaneously manage multiple projects while conceptualizing key growth strategies.
Required Qualifications
  • Proven experience in a matrix organization, ideally within a growth-oriented company, startup, or consulting environment.
  • Strong analytical capabilities, a methodical approach to problem-solving, and meticulous attention to detail.
  • Ability to excel in a fast-paced, unstructured setting.
  • Self-motivated with excellent organizational and interpersonal skills.
  • Proficient in English, conversational in German, and possess advanced skills in Microsoft Excel and SQL; familiarity with Tableau is advantageous.
What We Offer
  • A vibrant work environment in a trendy district with various dining and socializing options.
  • Complimentary beverages, including coffee, soft drinks, and organic snacks.
  • Opportunities for personal development and the incorporation of your ideas.
  • Competitive corporate pension plan.
  • Language courses to enhance your skills.

Join us in revolutionizing the automotive buying and selling experience.

At AUTO1 Group, we foster an inclusive culture, prioritize direct communication, and celebrate diversity. We welcome applicants from all backgrounds and experiences.

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