Customer Service Representative
vor 2 Wochen
At Workstation Customer Care, we are seeking a skilled Customer Care Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our frequent flyers.
Key Responsibilities:
- Respond to inbound calls from members, efficiently handling reservation requests, complaints, and inquiries regarding club program benefits.
- Enter data, summarize, and document conversations and actions for each call.
- Handle lower-level complaints and provide resolution using network procedures and standards.
- Welcome new members, encouraging them to use program benefits and assisting them in learning how to use the program.
Requirements:
- Ability to work shifts
- Empathic listener and persuasive speaker
- Ability to handle multiple tasks and balance priorities
- Computer literate with the ability to learn customer service software applications
- Fluent in Dutch
We are looking for a dedicated and customer-focused individual to join our team. If you have a passion for delivering exceptional customer service, we encourage you to apply.
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