Customer Service Project Coordinator

vor 3 Monaten

Berlin, Berlin, Deutschland AUTO1 Global Services SE & Co. KG Vollzeit
Customer Service Project Coordinator (f/m/x) - Company Overview

Embrace opportunity. Embrace growth.

As a Customer Service Project Coordinator, you will assume a pivotal role in enhancing our customer service experience and refining our C2B operations across various European markets. Your independent approach and the ability to represent our brand effectively are crucial. Are you adept at collaboration and possess exceptional communication abilities? If the realms of Customer Service, Process Optimization, and Data Management resonate with you, we invite you to explore this opportunity with us.

Role Responsibilities
  • Develop and implement strategies aimed at fostering continuous enhancement of the customer journey.
  • Acquire comprehensive insights to refine and execute processes while collaborating closely with our Management team to scale operations.
  • Lead cross-departmental initiatives and engage stakeholders from diverse business units including marketing, finance, and analytics.
  • Draft and evaluate business proposals, conduct necessary research and analysis, and oversee projects from conception to execution.
  • Simultaneously manage multiple projects as a generalist, focusing on key growth strategies.
Candidate Profile
  • Experience in a matrix organization, ideally within a dynamic growth environment, startup, or consulting firm.
  • Strong analytical capabilities, organized thought process, and meticulous attention to detail.
  • Ability to excel in a fast-paced, unstructured setting.
  • Proactive mindset with excellent organizational and interpersonal skills.
  • Fluency in English, conversational proficiency in German, and advanced skills in Microsoft Excel and SQL; familiarity with Tableau is advantageous.
Additional Insights
  • Work in a vibrant district with numerous dining and socializing options.
  • Enjoy complimentary beverages and fresh organic snacks.
  • Opportunities for personal development and the incorporation of your ideas.
  • Competitive corporate pension plan.
  • Language courses available.

Join us in revolutionizing the automotive buying and selling experience.

At AUTO1 Group, we foster an inclusive culture, champion direct communication, and celebrate diversity. We welcome applicants from all backgrounds and identities.

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