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Customer Success Manager
vor 2 Monaten
We are seeking a highly skilled Customer Success Manager to join our team at W24 Service GmbH. As a key member of our organization, you will play a critical role in ensuring our customers have a successful experience with our products and services.
Main Responsibilities- Integration and Onboarding: Assist our customers in integrating our software into their existing IT infrastructure, providing technical onboarding and advising on technical decisions.
- Consultation and Knowledge Transfer: Convey mechanical engineering knowledge to our customers' software developers, explaining complex concepts and facilitating their understanding.
- Support in Customization: Help our customers define and implement individual output formats, ensuring seamless integration with their existing systems.
- Customer Support: Serve as the primary contact for our customers, addressing their needs and ensuring the smooth operation of our software.
- Documentation: Maintain and expand our online documentation to anticipate common customer questions and facilitate your future work.
- Collaboration: Work closely with our engineering and quality teams to resolve technical issues and drive customer satisfaction.
- Customer Relationships: Build strong relationships with our customers to ensure high customer satisfaction and retention.
- Excellent communication and interpersonal skills.
- A proactive and customer-oriented attitude.
- Bachelor's degree in mechanical engineering or a related field.
- Knowledge of Python programming to effectively collaborate with our customers' developers.
- Ability to work both independently and as part of a team.
- Strong problem-solving skills and attention to detail.
We value innovation, accuracy, and continuous improvement, ensuring that our solutions are industry-leading and provide significant value to our customers. Our mission is to revolutionize the processing of technical drawings by using advanced AI to increase efficiency and reduce manual work.
Benefits- Highly subsidized lunches.
- Private internet subsidized.
- Language courses.
- Gym membership.
- Flexible hours.
