Customer Trainer

Vor 6 Tagen

Freiburg, Baden-Württemberg, Deutschland Intuitive Vollzeit

About Intuitive

At Intuitive, we're driven by a shared mission: to empower healthcare professionals to deliver life-enhancing care through innovative technology and expertise.

We're a pioneer in robotic-assisted surgery, and our team is united by a passion for making a difference. With over 25 years of experience, we've worked with hospitals and care teams worldwide to address some of healthcare's most pressing challenges.

Our culture is built on diversity, inclusion, and mutual respect. We believe that great ideas can come from anywhere, and we empower our team members to do their best work as their authentic selves.

Job Summary

The Customer Trainer will report directly to the Senior Manager or Training Manager for their region. This role will deliver da Vinci System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from various surgical specialties.

Key Responsibilities

  • Conduct da Vinci and Ion training programs at designated training centers and remote centers
  • Lead and support specialized training programs and society events
  • Conduct surveys to gather data and measure program effectiveness
  • Act as a subject matter expert for internal projects
  • Develop training materials and protocols
  • Support training research initiatives
  • Train the sales force to conduct in-services and system technology skills development activities
  • Occasionally support the da Vinci System in a hospital operating room
  • Support da Vinci Surgical System troubleshooting and maintenance
  • Manage training center logistics and inventory
  • Maintain capital equipment and ensure proper handling of Intuitive medical devices

Requirements

  • Professional training experience preferred
  • Clinical and/or operating room experience preferred
  • High capacity for problem-solving and excellent communication skills
  • Solid organizational skills and ability to operate independently
  • Professional work ethic and solution-oriented approach
  • Strong interpersonal skills and ability to work in a team environment
  • Commitment to self-development and medical-device experience preferred

Equal Employment Opportunity

Intuitive is an equal opportunity employer committed to providing a fair and inclusive work environment. We welcome qualified applicants from diverse backgrounds and prohibit discrimination and harassment in all forms.

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