Aktuelle Jobs im Zusammenhang mit Customer Trainer - Freiburg, Baden-Württemberg - Intuitive

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Customer Trainer

vor 2 Monaten

Freiburg, Baden-Württemberg, Deutschland Intuitive Vollzeit

About Intuitive

At Intuitive, we are united behind our mission: to advance the world of minimally invasive care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

We are a pioneer and market leader in robotic-assisted surgery, committed to fostering an inclusive and diverse team. Our team members are passionate about making a difference and are grounded in integrity, with a strong capacity to learn and the energy to get things done.

Job Description

The Customer Trainer will report directly to the Senior Manager or Training Manager for their region. This training professional will deliver da Vinci System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties.

Key Responsibilities

  • Conduct da Vinci and Ion training programs for surgeons, physicians, and their care teams at designated training centers and remote centers
  • Lead and support Specialized training programs and Society events
  • Conduct surveys to gather data and measure program effectiveness
  • Act as subject matter expert for internal projects, as needed
  • Develop training materials and protocols
  • Support training research initiatives
  • Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
  • Occasional support of the da Vinci System in a hospital operating room
  • Support da Vinci Surgical System troubleshooting and maintenance at the training center
  • Manage training center logistics, inventory, and training calendars
  • Maintain all capital equipment, including cleaning and sterilization of instruments and accessories
  • Support positive relationships between external training center personnel and ISI management
  • Contribute to the organization's quarterly goal achievements
  • Develop competency in da Vinci System and Ion Technology, da Vinci System applications and advanced technology, OR Efficiency, and Training Pathway process
  • Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement

Requirements

  • Professional Training experience preferred
  • Clinical and/or operating room experience preferred
  • High capacity and excellent problem-solving skills
  • Solid organizational skills and ability to operate independently
  • Professional work ethic
  • Solution-oriented
  • Excellent oral and written communication skills
  • Strong interpersonal skills
  • Knowledge of adult learning principles preferred
  • High capacity to learn in a fast-paced environment
  • Medical-device experience preferred
  • Commitment to self-development
  • Ability to work in a team environment
  • Ability to be flexible with hours of operation