Customer Onboarding Specialist
Vor 6 Tagen
About Realworld One
Realworld One is a global leader in enterprise virtual and augmented reality solutions, focusing on the life science industries. Our customers include several major, well-known companies that are leveraging VR and AR to transform the way they work, learn, and research.
Job Summary
We are seeking a talented Customer Onboarding Manager to join our team in Germany. As a key member of our implementation team, you will be responsible for onboarding customers and successfully rolling out our virtual reality solutions.
Key Responsibilities
- Act as the implementation specialist to onboard customers and successfully roll out our virtual reality solutions.
- Be the primary driver of the implementation and onboarding project with the customer.
- Work with the customer's stakeholders to assess and prepare facilities, network infrastructure, and hardware for using virtual reality technology.
- Train the customer's key staff on how to use virtual reality technology effectively remotely or onsite.
- Ensure that implemented projects meet or exceed customer expectations and monitor customer feedback for continuous improvement.
- Monitor and report on the performance of the implemented solutions, including usage rates and customer satisfaction.
- Once solutions are implemented and optimized, complete the hand-over process to our customer success and support teams to continue the customer life cycle.
- Support in designing, creating, maintaining, and continually improving the implementation process and its documents, and templates.
Requirements
- Two or more years of experience in implementing SaaS / digital solutions, customer success, customer onboarding, or project management for B2B customers.
- Experience in SaaS, Consulting (1st or 2nd tier) or IT/digital.
- Excellent communication and customer-facing skills.
- Familiarity with project management tools and methodologies.
- Highly reliable and detail-oriented.
- Ability to adapt to different work environments and manage relationships in diverse settings.
- Full fluency in English is required, fluency in German is a big bonus.
- Must be willing to travel frequently for on-site customer visits, trainings, and implementations, as required by project needs.
What We Offer
- An opportunity to work for a market-leading tech company with a broad international customer base.
- The experience of creating and implementing highly-valuable and innovative technology, while contributing to the long-term growth of a successful tech company.
- Be a part of a diverse international team with highly-qualified and dedicated colleagues representing over 30 nationalities.
- Bring in your own ideas and actively participate in shaping our company.
- Receive a competitive salary, relocation support (if needed) and additional benefits such as Hansefit, subsidized lunch, regular team events, office snacks, gourmet coffee, and a modern office located in the newly built Green City Tower complex in Freiburg.
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