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Customer Trainer

vor 2 Monaten


Freiburg, Baden-Württemberg, Deutschland Intuitive Vollzeit

About Intuitive

At Intuitive, we are united behind our mission: to advance the world of minimally invasive care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

We strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Our team members are passionate about making a difference and are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Job Summary

The Customer Trainer will report directly to the Senior Manager or Training Manager for their region. This training professional will deliver da Vinci System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery thoracic and Trans-oral surgery.

Key Responsibilities

  • Conduct da Vinci and Ion training programs for surgeons, physicians, and their care teams at designated training centers and remote centers
  • Lead and support Specialized training programs and Society events
  • Act as subject matter expert for internal projects, as needed
  • Develop and maintain training materials and protocols
  • Support training research initiatives and work with the Training team to improve existing training programs
  • Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
  • Occasional support of the da Vinci System in a hospital operating room
  • Support da Vinci Surgical System troubleshooting and maintenance at the training center
  • Manage training center logistics, inventory, and training calendars
  • Contribute to the organization's quarterly goal achievements

Requirements

  • Professional Training experience preferred
  • Clinical and/or operating room experience preferred
  • High capacity and excellent problem-solving skills
  • Solid organizational skills and ability to operate independently
  • Professional work ethic
  • Solution-oriented
  • Excellent oral and written communication skills
  • Strong interpersonal skills
  • Knowledge of adult learning principles preferred
  • High capacity to learn in a fast-paced environment
  • Medical-device experience preferred
  • Commitment to self-development
  • Ability to work in a team environment
  • Ability to be flexible with hours of operation

Equal Employment Opportunity

Intuitive is an equal opportunity employer and offers equal employment opportunities to all qualified applicants and employees, regardless of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.