Customer Trainer

vor 3 Stunden

Freiburg, Baden-Württemberg, Deutschland Intuitive Surgical Vollzeit
{"h3": "Job Summary"}

The Customer Trainer will play a critical role in delivering da Vinci System technology training and facilitating surgeon-led training for surgeons, first assistants, and OR staff from various surgical specialties. This training professional will report directly to the Senior Manager or Training Manager for their region and be actively involved in the continuous improvement of training programs.

{"h3": "Key Responsibilities"}
  • Conduct da Vinci and Ion training programs for surgeons, physicians, and their care teams at designated training centers and remote centers.
  • Lead and support Specialized training programs and Society events, including supporting the needs of surgeon educators and course participants.
  • Conduct surveys to gather data and measure program effectiveness.
  • Act as a subject matter expert for internal projects, as needed.
  • Develop training materials and protocols, and participate in training research initiatives.
  • Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products.
  • Occasionally support the da Vinci System in a hospital operating room and provide support for da Vinci Surgical System troubleshooting and maintenance at the training center.
  • Manage training center logistics, inventory, and training calendars, and maintain all capital equipment, including cleaning and sterilization of instruments and accessories.
  • Support positive relationships between external training center personnel and ISI management, and contribute to the organization's quarterly goal achievements.
  • Develop competency in da Vinci System and Ion Technology, da Vinci System applications and advanced technology, OR Efficiency, Training Pathway process, and Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, as per legal requirement.
  • Maintain competency and currency on technology training protocol following the onboarding program guidelines, and annual competency check.
  • Develop and maintain training/coaching techniques/methodologies.
{"h3": "Requirements"}
  • Professional training experience preferred.
  • Clinical and/or operating room experience preferred.
  • High capacity and excellent problem-solving skills.
  • Solid organizational skills and ability to operate independently.
  • Professional work ethic.
  • Solution-oriented.
  • Excellent oral and written communication skills.
  • Strong interpersonal skills.
  • Knowledge of adult learning principles preferred.
  • High capacity to learn in a fast-paced environment.
  • Medical-device experience preferred.
  • Commitment to self-development.
  • Ability to work in a team environment.
  • Ability to be flexible with hours of operation.
{"h3": "Additional Information"}

Intuitive Surgical is an equal opportunity employer and offers equal employment opportunities to all qualified applicants and employees, regardless of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law. We consider qualified applicants with arrest or conviction records for open positions.

Shift: Day Travel: 50% of the time

"}

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