Senior Customer Implementation Manager
vor 3 Stunden
We are seeking a highly skilled Senior Customer Implementation Manager to join our team at REALWORLD ONE. As a key member of our implementation team, you will be responsible for onboarding customers and successfully rolling out our virtual reality solutions.
Your Responsibilities- Act as the implementation specialist to onboard customers and ensure a seamless adoption of our virtual reality technology.
- Serve as the primary point of contact for customers throughout the onboarding process, providing exceptional customer service and support.
- Work with customer stakeholders to assess and prepare facilities, network infrastructure, and hardware for using virtual reality technology.
- Train customer key staff on how to use virtual reality technology effectively, both remotely and onsite.
- Ensure that implemented projects meet or exceed customer expectations and monitor customer feedback for continuous improvement.
- Monitor and report on the performance of implemented solutions, including usage rates and customer satisfaction.
- Complete the hand-over process to our customer success and support teams to continue the customer life cycle.
- Support in designing, creating, maintaining, and continually improving the implementation process and its documents, and templates.
- Five or more years of experience in implementing SaaS / digital solutions, customer success, customer onboarding, or project management for B2B customers.
- Experience in SaaS, Consulting (1st or 2nd tier) or IT/digital.
- Excellent communication and customer-facing skills.
- Familiarity with project management tools and methodologies.
- Highly reliable and detail-oriented.
- Ability to adapt to different work environments and manage relationships in diverse settings.
- Full fluency in English is required, fluency in German is a big bonus.
- Must be willing to travel frequently for on-site customer visits, trainings, and implementations, as required by project needs.
REALWORLD ONE is a market-leading tech company with a broad international customer base that is using VR and AR to transform the way they work, learn and research. We offer a competitive salary, relocation support (if needed), and additional benefits such as Hansefit, subsidized lunch, regular team events, office snacks, gourmet coffee, and a modern office located in the newly built Green City Tower complex in Freiburg.
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