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Customer Trainer

vor 2 Monaten


Freiburg, Baden-Württemberg, Deutschland Intuitive Vollzeit

About Intuitive

At Intuitive, we are united behind our mission: to revolutionize minimally invasive care through innovative technology and expertise. Our team is dedicated to advancing the world of healthcare, and we're looking for talented individuals to join us in this mission.

Job Summary

The Customer Trainer will play a critical role in delivering da Vinci System technology training and facilitating surgeon-led training for surgeons, first assistants, and OR staff from various surgical specialties. This training professional will work closely with the Senior Manager or Training Manager to develop and implement training programs, ensuring that customers receive the highest level of support and expertise.

Key Responsibilities

  • Conduct da Vinci and Ion training programs for surgeons, physicians, and their care teams at designated training centers and remote centers.
  • Lead and support Specialized training programs and Society events, including supporting the needs of surgeon educators and course participants.
  • Conduct surveys to gather data and measure program effectiveness.
  • Act as a subject matter expert for internal projects, as needed.
  • Develop training materials and protocols, and participate in training research initiatives.
  • Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products.
  • Occasionally support the da Vinci System in a hospital operating room and support da Vinci Surgical System troubleshooting and maintenance at the training center.
  • Manage training center logistics, inventory, and training calendars.
  • Maintain all capital equipment, including cleaning and sterilization of instruments and accessories.
  • Support positive relationships between external training center personnel and ISI management.
  • Contribute to the organization's quarterly goal achievements.
  • Develop competency in da Vinci System and Ion Technology, da Vinci System applications and advanced technology, OR Efficiency, Training Pathway process, and Medical Device Consultant (Medizinprodukteberater) in Austria and Germany.
  • Maintain competency and currency on technology training protocol following the onboarding program guidelines and annual competency check.
  • Training/coaching techniques/methodologies.

Requirements

  • Professional training experience preferred.
  • Clinical and/or operating room experience preferred.
  • High capacity and excellent problem-solving skills.
  • Solid organizational skills and ability to operate independently.
  • Professional work ethic.
  • Solution-oriented.
  • Excellent oral and written communication skills.
  • Strong interpersonal skills.
  • Knowledge of adult learning principles preferred.
  • High capacity to learn in a fast-paced environment.
  • Medical-device experience preferred.
  • Commitment to self-development.
  • Ability to work in a team environment.
  • Ability to be flexible with hours of operation.

About Intuitive's Commitment to Diversity and Inclusion

Intuitive is an equal opportunity employer and offers equal employment opportunities to all qualified applicants and employees, regardless of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law. We prohibit discrimination and harassment in all forms and strive to foster an inclusive culture built around diversity of thought and mutual respect.

About Intuitive's Fair Chance Policy

We consider qualified applicants with a criminal history for open positions, in accordance with applicable laws.