Customer Solutions Manager

vor 3 Stunden

Munich, Bayern, Deutschland AWS EMEA SARL (Germany Branch) Vollzeit
About the Role

We are seeking a highly skilled Customer Solutions Manager to join our team at AWS EMEA SARL (Germany Branch). As a key member of our customer-facing team, you will be responsible for guiding large and complex AWS customers through their multi-year journey to the cloud.

Key Responsibilities
  • Develop and execute customer account plans to drive revenue growth and adoption of AWS services
  • Collaborate with cross-functional teams, including Sales, Support, Solutions Architecture, and Professional Services, to deliver outcomes for customers
  • Translate strategic initiatives into executable actions, working backwards from customer key milestones
  • Execute education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions
  • Proactively help solve customer challenges through new ideas, tools, and mechanisms
Requirements
  • Experience leading complex, large-scale IT/digital business transformation programs
  • Experience in a customer-facing role with superior written and verbal communication skills
  • Strong organizational and troubleshooting skills with precise attention to detail
  • Fluent English and German language
Preferred Qualifications
  • Direct experience implementing AWS/cloud services
  • Robust understanding of key technology and market trends
  • PMP and/or SCRUM/Agile, SAFe certified
About AWS

AWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Why Join Us

We value work-life harmony and offer flexible work hours and arrangements. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. We're continuously raising our performance bar as we strive to become Earth's Best Employer.

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