Technical Support Specialist

vor 4 Wochen

Halle, Sachsen-Anhalt, Deutschland Flaconi Vollzeit

At flaconi, we value diversity as a key driver of creativity, innovation, and growth. Our team is a vibrant mix of individuals from various backgrounds, cultures, and life experiences, all united by a shared passion for beauty. We are committed to fostering an environment where every employee feels valued, heard, and empowered to contribute their unique perspectives.

Our IT team in our logistics center is currently seeking additional support in 1st and 2nd level assistance. Join our dedicated team of 12 and become an expert in a variety of top applications and tools.

Your role:

  • Be part of the Helpdesk & Infrastructure team, providing 1st and 2nd level support to our employees.
  • Collaborate with System Engineers, maintaining regular communication for coordination and knowledge sharing.
  • Manage Windows clients, Windows print servers, Chrome OS, macOS, as well as MDE and onsite robotics devices.
  • Continuously enhance our processes and systems to ensure an optimal user experience for our employees.
  • Handle the installation, configuration, and updating of clients and systems.
  • Resolve technical issues and perform proactive maintenance to keep systems current.

Your profile:

  • Minimum of 2 years of experience or apprenticeship in 1st and 2nd level support.
  • Strong knowledge of the Windows operating system.
  • Experience with Microsoft Azure AD, Microsoft Office 365, and Google Workspace.
  • A passion for technology, an open personality, and a strong customer orientation.
  • Ability to work independently and in a structured manner, with strong problem-solving skills.
  • Fluent communication skills in both German and English.
  • Willingness to travel occasionally.

What we offer you:

  • Transparency: We provide a clear salary band for this role, based on your skills demonstrated during the recruitment process.
  • Employee focus: We offer a permanent contract and cover your public transport ticket.
  • Work-life balance: Enjoy 29 vacation days, flexible working hours, and the option to work from home.
  • Career development: Shape your career path with our internal and external training opportunities.
  • Well-being support: Access counseling sessions with mental health professionals for you and your close relatives.
  • Fitness benefits: Take advantage of various sports options and discounts on memberships.
  • Family support: Our emergency daycare service is available for unexpected situations.
  • Pension scheme: We subsidize your savings contribution to the company pension scheme.
  • Comfortable workspace: Work with high-end technical equipment, enjoy fruits and drinks, and experience a casual dress code.
  • Additional perks: Benefit from discounts in our online shop and enjoy team events and company parties.

About flaconi: flaconi is one of Germany's leading online beauty retailers, offering a diverse selection of products from nearly 1000 brands. Our team, consisting of over 700 individuals from 60 different nations, is dedicated to providing a unique beauty experience.

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