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Technical Support Specialist

vor 3 Monaten


Halle, Sachsen-Anhalt, Deutschland flaconi Vollzeit

About Us
At flaconi, we embrace diversity as a catalyst for creativity, innovation, and growth. Our team is a vibrant mix of individuals from various backgrounds, cultures, and life experiences, all united by a shared passion for beauty. We are committed to our core values, particularly #trustinpeople, ensuring that every employee feels valued, heard, and empowered to contribute their unique perspectives to foster a sense of belonging.

Role Overview
Our IT department at the logistics center is seeking additional support for our Helpdesk & Infrastructure team. If you are eager to join a dedicated group of professionals and become proficient in a variety of leading applications and tools, we welcome your interest.

Key Responsibilities
  • Serve as a member of the Helpdesk & Infrastructure team, providing 1st and 2nd level support to our staff in the fulfillment center.
  • Collaborate with System Engineers, maintaining regular communication for coordination and knowledge sharing with our colleagues.
  • Manage Windows clients, Windows print servers, Chrome OS, and macOS, along with our mobile device management and onsite robotics systems.
  • Continuously enhance our processes and systems to ensure an optimal user experience for our employees.
  • Handle the installation, configuration, and updates of clients and systems within the Fulfillment Center.
  • Diagnose and resolve technical issues while performing proactive maintenance to keep systems current.
Qualifications
  • Several years of experience or training in 1st and 2nd level support.
  • Strong proficiency in the Windows operating system.
  • Familiarity with Microsoft Azure AD, Microsoft Office 365, and Google Workspace.
  • A genuine enthusiasm for technology, coupled with a friendly demeanor and a strong customer service orientation.
  • Ability to work independently and methodically, with excellent problem-solving skills.
  • Fluency in both German and English.
  • Willingness to travel occasionally for meetings.
What We Offer
  • Transparent Compensation: We provide a salary range for this position, which is determined based on your skills and experience.
  • Employee Well-being: We offer a permanent contract and cover transportation costs.
  • Work-Life Balance: Enjoy 29 vacation days, flexible working hours, and the option to work from home.
  • Career Development: Access to internal and external training opportunities to shape your career path.
  • Support Services: Counseling sessions with mental health professionals for you and your family.
  • Fitness Benefits: A variety of sports options and discounts on memberships.
  • Family Support: Emergency daycare services available for unexpected situations.
  • Pension Scheme: We contribute to your savings plan with an additional percentage.
  • Comfortable Work Environment: Equipped with high-end technology, refreshments, and a relaxed dress code.
  • Additional Perks: Discounts in our online shop and with partner companies, along with team events and company gatherings.
Join Us

Be a part of our journey and contribute to our success. We look forward to receiving your application and learning more about how you can add value to our team.

flaconi is a leading online retailer in the beauty and self-care sector, collaborating with numerous national and international brands. Our diverse team is dedicated to excellence and innovation in the industry.

Company Commitment

We are committed to inclusivity and welcome applications from individuals with disabilities. We strive to eliminate barriers and find tailored solutions for all candidates.

  • Category: Tech & Data
  • Level: Graduates; Professionals